Tag / security

by Kelly Mattei

“I Can Handle This”

“I can handle this.”

As we prepare for our 18-yr-old daughter to go off to college in August, we often laugh and talk about those “what would you do?” situations. You know…what to do if your child calls you from the hospital. What to do if your child calls you with car trouble. And yesterday, even before she has left for college, I received one of those “what would you do?” phone calls from her.

Yesterday morning, my daughter was scheduled to fly back to Charlotte from Pensacola on a 9:30 flight. About 90 minutes before her scheduled flight time, our home phone rang. I’m going to be honest. Because I had gone to bed super late the night before, I was sleeping in, and the phone jarred me awake.

When I saw my daughter’s name and number on the caller ID, my blood pressure shot up and my pulse rate quickened immediately, knowing there had to be something wrong. I answered, and she said, “I don’t have my ID.” Like any mother would do, I asked, “What?!?! Why are you walking around without your ID?!? Are you at the airport?” My pulse rate and blood pressure were climbing as I went deeper into panic mode. She needed to get home for lacrosse practice. It was the whole reason we picked that flight for her return, so she would make it in plenty of time for the 4:00 practice. She said she was not at the airport and didn’t know what to do. I said, “Let me see if I can get through to American Airlines. Get to the airport.”

I called American and got the standard “we are experiencing high call volume” message, so I hung up and called my daughter back. I told her to get to the airport as quickly as she could and ask what to do there. I was in panic mode and followed up with, “If you miss your flight, you have to call your lacrosse coach and tell her why you won’t be at practice today.”

And that’s when she said, “It’s OK, Mom. Don’t panic. What’s the worst that could happen?” My mind started racing. The worst that could happen if she didn’t get on that flight? Well, she would miss lacrosse practice and possibly miss school the next day. Sure, we don’t want those things to happen, but in the overall scheme of things, it’s not a disaster. She then told me, “I Googled it, and I think TSA will work with me. I can handle this.” As soon as she said it, I Googled “TSA, lost ID.” She was right. Right there on my screen, it said TSA will “interview” the passenger in the event of a lost ID. But I was still in a panic. I said, “I’m going to text you a photo of your passport, just in case. Just get there and let me know if you make it through security. Make sure you don’t have any liquids in your bag to slow you down.” “OK, Mom. I can handle this.”

I was upset with her for being irresponsible with her ID. I was confused about what had happened to it. I was not happy about the situation, but I was glad she was facing it calmly. She texted me when she arrived at the airport, and eight minutes later…literally, eight minutes later…she texted, “I’m through security.” Yippee! I texted back, “Call me when you get to the gate area.”

A few minutes later, the phone rang, and I asked what had happened. She said there was no line at security when she got there, so she got in the PreCheck line and went straight up to the agent and explained she had lost her ID. He called his supervisor, who came over and asked if she had any form of ID. She showed her a credit card, a debit card, her insurance card, her vaccination card, and the photo of her passport on her phone. She has TSA PreCheck, but they made her go to the regular TSA line, where they swabbed each of her bags thoroughly and checked them thoroughly…and then, after clearing everything, she was on her way. I said, “I hope you thanked them.” She assured me she did. “It was no big deal, Mom.”

And you know what? She was right. It was no big deal. My dismay (and momentary panic) turned to relief and pride…I was proud of her for handling it without panic. I was proud of her for handling the situation like an adult. She, in fact, handled it way better than I did.

I think I was projecting my own experience on her. When I was a teenager and visited Mexico with some high school friends and our Spanish teacher, the wallet of one of my friends was stolen. On our way home, she was not able to return with the rest of us, because when we got to the Mexico City Airport to leave, the person who needed to sign off on her affidavit for departure was at lunch! I guess our own experiences shape us, but sometimes, we need to remember every case is unique…and what happened in 1982 might be different than what happens in 2022.

Our daughter handled the situation in a way that gave me faith that, despite the fact that she couldn’t find her ID, she used the resources at her fingertips (Google) and made things happen. She approached the TSA agent with confidence, like the adult she is, and she made it home safely. There was never panic in her voice. She has been traveling her whole life; she knows “how to do.” I guess she knew she would handle it.

And she handled it like a boss! And now I feel even more confident about sending her off to college in August. We have to let them handle these little “emergencies” so they will know how to handle them. She’s got this!

***The featured photo is from the Pensacola airport in January 2007, when our daughter was just three years old. We’ve come a long way!***

by Kelly Mattei

Observations In An Airport

My daughter and I traveled to Los Angeles for a couple of weeks recently, and we had some travel “snafus” on the way home with some flight cancellations. We originally were supposed to fly nonstop from LA to Charlotte. Long story short, we ultimately ended up being booked on a connecting flight through Columbus, Ohio, with a five hour overnight-ish layover in the Columbus airport. We made some new friends, and I made some observations.

I’ve spent lots of time in airports. When I first graduated from college, I was a flight attendant for a while. I worked in the travel industry till I was married in 2000, and we are still pretty regular fliers. We aren’t flying every week, but we fly pretty regularly. This last trip was a new experience for me. First, I always book nonstop flights, so I haven’t had the inconvenience of having to connect in a long time. We are very fortunate that Charlotte is a hub airport for American Airlines. Secondly, I can honestly say I don’t think I’ve ever had to spend five hours in an airport from about midnight to 5am…until last night. And those five hours gave me some time to make some observations.

  • When you’re in a less-than-ideal situation, you bond with others in the same boat. It’s true. Three ladies in the airport with us had been traveling for 36 hours because of cancellations. They didn’t have any food, but I had a bag full of snacks. I offered them a turkey sandwich and some chips, and they were grateful. I was happy I could help. One of them said the turkey sandwich tasted like Thanksgiving! I hope they’ve made it to the Cayman Islands by now.
  • Some folks can sleep anywhere. It was impressive how some of the other people who were waiting could sleep! I didn’t even think about sleep. In fact, I just strolled around the airport taking silly pictures…walking a few miles while I waited. But folks were sleeping with their heads on carry-on luggage. Some slept on the floor, and some slept in chairs. Some were even snoring! They were really asleep.
  • Connecting is a pain in the butt. I’ve known this for years. My husband always gets miffed with me when we discuss retiring and moving. He wants to move to a beach. I want to live in a city that’s a hub airport. Give me Charlotte, Atlanta, or even Houston or Dallas…but please don’t make me live somewhere that requires connecting flights to everywhere.
  • All airports are not created equal. I knew this too, but as we landed in Columbus, I expected to go to our gate and wait out the five hours till our next flight. Nope. After we had been sitting in the gate for about an hour, two security type personnel came over and rudely told us (there were about seven passengers waiting for the next flight), “You have to move outside the security barrier now. Let’s go.” What?!?! Was it really necessary to approach us so rudely? Trust me, our layover wasn’t long enough to get a hotel room, or I’d have gotten us one. We were not happy about having to hang out in the airport, but honestly, I was trying to make the best of it. They were just rude, rude, rude. And one of them, the female, appeared to need a visit to a doctor about an eye infection of some sort…ick. To add insult to injury, there were quite a few vending options inside the security barrier but very few outside the barrier. It seems as though they could have come to us earlier and said, “I’m sorry, but in about 30 minutes, we’re going to need you to move to the lobby area outside security. If you need to get anything from vending, you might want to do it now.” But nope…rude, rude, rude. ***I know several lovely people who live in Columbus…I think most folks there are great!***
  • All vending machines are not created equal. Kudos to Columbus for having a Jeni’s Ice Cream vending machine/kiosk in the terminal. I wish they were in every airport! Heck, I wish they were on every street corner! I would have loved to have gotten some for my daughter and her friend. It looked delicious. Too bad security didn’t give me the option of going to get it before they hustled us out of the terminal area like cattle. Also, on the outside of the machine, it said, “Welcome to Columbus, home of the best ice creams (and the nicest people) in the world!” I guess those security folks didn’t get the “nicest people” memo.
  • The smell of bacon is stronger at 5am when you’re boarding a flight. No joke, just as we started to board, I guess a restaurant opened and put some bacon on to cook. Does anything smell more yummy than bacon in the morning?
  • Little noises are enhanced when you’re in an airport and running on no sleep. Squishing plastic water bottles? Flip flops on sweaty feet? Cracking knuckles? Those noises don’t normally bother me, but in the last five minutes before we boarded the plane, my ears were sensitive to all those little noises that normally go unnoticed. I wanted to snatch water bottles out of people’s hands. I wanted to throw powder at people’s feet to stop the sweaty flip flop sound. And I wanted to pass out gloves to stop the knuckle cracking. Clearly, I was nearing my limit.
  • Attitude is everything…really. I was not thrilled about the cancellations/re-routing situation. I was unhappy. But I didn’t take it out on the American Airlines reservation agent. It wasn’t her fault. I’m sure she was having a terrible day with all the cancellations. And when we landed in Columbus, I decided I wasn’t going to try to sleep. I was going to walk around taking goofy pictures to entertain myself. I wasn’t going to be unhappy. I made that decision. And despite the rude security personnel (bless their hearts!), I was pretty darn happy.
  • Small acts of kindness mean a lot. During our flight from LA to Columbus, I was talking with the flight attendant about our predicament…I was laughing about it. But she felt terrible and made sure the girls had plenty of snacks for our layover. Kudos to her for her kindness.
  • Shiny airport floors would be great for running and sliding. I considered it. I wanted to do it. But would I break a hip? Or an arm? Besides, my daughter would have been horrified. I kept my cool. I didn’t run and slide…but it would have been fun!
  • An alarming number of people walk around barefoot in airports. I have TSA Pre-check. One of the main reasons I wanted pre-check was so I wouldn’t have to remove my shoes at security. It totally grosses me out to walk barefoot where all those other sweaty feet have walked. Yuck. But I noticed quite a few people walking through the airport lobby with no shoes last night. That’s almost as bad as the ones who go to the airport lav with no shoes…ick.

That’s my wisdom from the airport. If you’ve made other observations, I’d love to hear them. And for the record, we love American Airlines. I think they are experiencing some labor issues right now, but I certainly hope it all gets resolved soon…for my sake, but especially for the sake of the airline. Labor disputes can cripple an airline, inconveniencing passengers and employees too. My hope is that everyone involved will realize there is a better way to do things.