Complimentary Letters

How many times have you called a business and complained about something that happened while you were there? How many times have you emailed an online retailer to complain about the quality of a product or the slow shipping time? How many times have you complained about bad food at a restaurant? How many times have you complained about bad service on an airplane? How many times have you complained to an administrator at your child’s school about a teacher, an incident, or just something you felt was substandard?

Now…stop and think about how many times you have written an email or letter to compliment someone for offering outstanding service. How many times have you told the manager of a restaurant that your server did an excellent job? How many times have you told administrators at your child’s school they are doing an outstanding job or that a teacher is making a difference in your child’s education?

It’s easy to get into a habit of complaining. It’s easy to call and say your child is being treated unfairly at school. It’s easy to tell an airline how mad you are that your flight didn’t go as planned. It’s easy to send your food back in a restaurant. Complaining is easy.

Let’s try an experiment for the month of December.

Starting now, let’s make the last month of this year…this decade, even…the most positive month we can make it. Sure bad things are going to happen, but unless they’re really going to affect someone’s life long term, let’s try to see the sunny side of things. Let’s try to give recognition to the people who make a difference in a positive way. I know what you’re thinking…”Who would that be?!?” A lot of people are likely making a positive difference in your life every single day. I believe in writing complimentary letters or emails when someone offers me exemplary service, and I do it regularly. My family makes fun of me, in fact, for always writing complimentary letters, but I always remember that people are quick to tell someone when they’re angry, but not so quick to tell someone when they’re happy.

  • The barista at your local coffee shop who starts making your coffee when she sees you drive up every morning? She’s helping you start your day right…with caffeine…and without having to talk before you’ve had it!
  • The teacher who smiles and waves as you drop off your child at school in the morning? He got up extra early to work carpool duty, and he’s doing it with a smile, so your child will see a smiling face when he arrives.
  • The TSA agent at the airport who is at the end of her shift but still smiles and tells you she likes your shoes? She could just herd you through like cattle, but she makes a conscious choice to be friendly with everyone who goes through security.
  • The food truck employee who helps you pick up all the belongings that fell out of your handbag and onto the sidewalk? He could have looked the other way.
  • The administrator at school who decides to close the school because inclement weather is expected? And maybe the weather never arrives? That administrator was looking out for the welfare of your child and others based on the information he had.
  • The waiter at your favorite restaurant who greets like an old friend when you arrive? And then brings your favorite drink before you order it? He could act like he has never seen you before and give you standard service, but he chooses to go above and beyond.
  • The employee at the dry cleaner who helps you carry your dry cleaning to you car, because you have twenty items, and they’re heavy? He could have let you struggle with it all.
  • The teacher who stays late at school to help your child who has fallen behind in math? She has kids of her own who will need her help when she finally gets home.
  • The airline reservations agent who works extra hard to find you a seat on a good flight after your flight cancelled? She could have taken one look and decided you would have to leave the next day. Instead, she got creative and found a way to get you home that day.
  • The nurse who is caring for your terminally ill mother, but takes time to check on your emotional well being? She could be uncaring. She could do what’s required of her and nothing more, but she knows it’s hard for you.
  • The airline employee who pushed your grandmother’s wheelchair from the airplane to the curb when she came to visit? And they seemed like old friends by the time they got to the curb? He could have pushed her in silence, but he chose to engage her in conversation instead…and she had a big smile on her face, even though you were a few minutes late picking her up.
  • The grocery store employee who walks you to the item you’re looking for instead of giving vague directions to the aisle? She could have just said “aisle 3” without even making eye contact, but she dropped what she was doing and walked with you to the item.
  • The hotel employee who, upon finding out your child has the flu, sends up a complimentary bowl of chicken soup through room service? And some hot tea for you? He wanted you to be comfortable and went above and beyond to make it happen.
  • The hotel employee who has your favorite bottle of champagne waiting in your room when you arrive? She’s making you feel special.
  • The Walmart greeter who has been greeting you for years with a big smile every single time.

For the month of December, take notice of all the folks who make your day a little brighter…and write those complimentary letters or emails. Talk to their managers. Tell the administrator you think she’s a good leader. And if you’re in a situation that calls for tipping, tip extra to those who make you feel special while telling them you appreciate their kindness and outstanding service. You will likely make their day, and you’ll feel a lot better too!

Maybe a month of positivity will make it a habit! 

 

 

My Favorite Holiday Gifts 2018, Part 5: Travel Stuff

I love a vacation or getaway, so nothing makes me happier than a travel-inspired gift, whether it’s something I can use while I travel or something that reminds me of travel. So today…GIFTS FOR TRAVEL AND AVIATION ENTHUSIASTS.

Away Luggage. It’s sleek. It’s durable. Away Carry-ons have an ejectable battery option. And best of all…it’s guaranteed for life. Away Luggage comes in 12 colors, and each piece is on durable wheels that rotate 360 degrees for ease of movement. Plus, if you travel with multiple Away Luggage pieces, they nest inside each other, so after you unpack, they take up less room in your hotel room. Starting at $225 for the carry-on, these are a great gift for travelers. You can also have it personalized by the manufacturer. Check out their whole website, as they also offer totes and backpacks made of water-resistant nylon. Shop here.

car-pnk-slider

Away Carry-on, $225

W&P Design Carry On Cocktail Kits. These carryon cocktail kits are small, but they contain everything you need to mix cocktails in flight, except the alcohol, which you can get from your friendly flight attendant, or purchase miniatures in advance. W&P offers kits for an Old Fashioned, a Bloody Mary, a Margarita, and more. At only $24, they make great gifts that will actually be used by the family member or friend who travels regularly! Or purchase the Travel Pack, which includes a small travel-size bag packed with three cocktail kits at $90. Don’t need the kit? Maybe your traveler would like five of the cocktail kits, called The Frequent Flyer, at $100. See slideshow below. Get them here.

This slideshow requires JavaScript.

Seat For 1. This bag from Uncommon Goods gets a thumbs up from me, surprisingly. When I first saw it, I thought it was crazy, but after checking it out, it sounds awesome! The bag weights 2.6 pounds, and it’s small enough to carry on, but strong enough to hold an adult sitting atop it. In fact, it will withstand up to 330 pounds! Anyone who has ever had to stand at a boarding gate where there were no empty seats will appreciate this wonder! No more seats? Create your own with this bag! Priced at $65, it’s a great gift for a traveler. Get it from uncommongoods.com here.

Airportag.com I wrote about this one for home gifts, as well, but it’s worth mentioning again. This is one of those websites I could peruse all day. It bills itself as the “best aviation and travel gift shop.” It’s a great one, with airline and airport themed apparel and accessories…even featuring defunct airlines. Great for the aviation enthusiasts in your life, there are lots of customizable products. Personalized boarding pass-style pillows, mugs, shirts, comforters, totes, luggage tags, and many more…they have it all for the folks who love planes and trains. And the popular airport code apparel? They have that too! Prices start at under $5 for stickers. The airport codes duffle shown below is $64.90, while the airline “crew” luggage tag is $14.90, and the tote, bottom right, is $24.90. Shop airportag.com here.

O2 cool 5″ fan. Looking at this 5″ fan, you think there’s no way it helps anyone anywhere. Well, I think your traveling family member or friend will be surprised. I purchased one of these when I was in Vermont a couple of years ago, because I needed a fan on my face in the hotel room. It was the only one I could find in the local store, and I thought I would end up throwing it away. I didn’t throw it away. In fact, I used it for the rest of that trip and gave some to family members who also enjoy fans while they’re sleeping. It’s small enough and light enough to pack in a suitcase without adding weight or bulk. Priced at just $14.99, it’s a great buy at Amazon here.

91nCu9hK9AL._SL1500_

Amazon Fire Stick TV Bundle with Echo Dot (2nd gen). This is a great gift for the traveling friend or family member who loves streaming TV shows or movies. They can plug it into any TV’s HDMI port, connect to Wi-Fi, and continue streaming hit TV shows and movies…picking up where they left off at home. Pair it with the 2nd generation Echo Dot, making it even easier to use. Priced at $39.98 for the Fire Stick and Echo Dot, it’s a great deal from Amazon. Get it here.

51tu9kr1svl-_sl1000_.jpg

Mark and Graham Personalized Luggage Tags. Mark and Graham does these right. Made of quality leather in bright colors to help travelers locate their bags on the luggage carousel, these make great gifts. Priced at $55, you can get them here.

leather-luggage-tag-o

Travel Diffuser Aromatherapy Kit. We love diffusers in our house. Sometimes, I walk into my daughter’s room and am surprised to find it smells like a posh spa, because she is using her diffuser with a lavender oil or some other great essential oil. Priced at just $30, the kit includes the small diffuser plus three essential oils: lavender, lemongrass, and peppermint.  Lavender is relaxing, while the others rejuvenate and refresh. I have my own essential oils from DoTerra I can use, as well, making it even more useful. Purchase the kit here.

Longchamp bags. When I travel, I often make purchases, and they don’t always fit into my luggage. A few years ago, a friend gave me a Longchamp Le Pliage bag, telling me she would fold it and put it in her luggage when she traveled. When it was time to go home, if she had made purchases, she could fit them in the bag and check it or carry it onto the plane with her. Made of durable nylon with leather accents, the bags fold flat and come in different colors and sizes. My favorites for travel are the Le Pliage Expandable Tote at $195 and the Le Pliage 21-inch Expandable Travel Bag, priced at $255. See them all at Nordstrom here.

Vintage Airline Gifts. OK, so it isn’t actually vintage, but a lot of the logos are at rebubble.com. I love apparel featuring defunct air carriers, and both of these sites offer plenty of options. Maybe you know someone who worked for one of the carriers, or you have a friend who is an aviation enthusiast. Or maybe your family member would love some airline-themed personalized stationery. The possibilities are endless.  Search for an airline name (National, Eastern, Pan Am, Continental, Mohawk, TWA, Braniff) and see the possibilities. Shop redbubble.com here.

Marpac Dohm Classic White Noise Machine. I’ve had one of these for years, because sleep is important. I’m a light sleeper, so when I’m in a hotel, I hear the air conditioner turn on and off. I hear slamming doors. I hear people walking past my room. And sometimes, I hear traffic. I learned a long time ago that white noise is my friend. I purchased the Marpac Dohm Classic White Noise Machine, and I carry it every time I travel. If you have a friend or family member who travels but complains about noise in hotels, this could be the ticket! Get it at Amazon for $44.95 here.

81yaq95yqml-_sl1500_.jpg

LUSH Solid Shampoo/Conditioner with Tins. For travelers, it really stinks to arrive somewhere and discover your liquid shampoo or conditioner has leaked. Pressurized cabins can do a number on bottles of haircare products. When I was perusing the Lush website recently, I discovered they have solid shampoos and conditioners! No more messy leaks! And they’re priced right and smell great! Each item is priced under $15 for just under 2 ounces, and they come in a variety of scents. Make sure you pick up a tin for each product. Each tin is priced at $3.95. Shop Lush here.

Beautural Steamer for Clothes. I don’t always have time for the hotel to press my clothes when I’m traveling, so I love having a good portable steamer. With almost 600 reviews, this portable steamer is the highest-rated one on Amazon. It heats in 30 seconds and operates at 1200 watts, and it’s perfect for home or travel. Package includes a lint brush, fabric brush, and creaser. Your traveling friend will thank you. Purchase for $34.99 with free shipping here.

613YvdLFk8L._SL1200_

Travel Listography. If you’re not familiar with Listography, you’re missing out. Listography Journals have been around a while. This particular one offers the traveler the opportunity to list travel-related things: places to travel, animals I’ve seen in the wild, people I’ve met along the way, etc. It makes a great gift for the traveler who loves to keep track of what he/she has done and keep a bucket list too. Purchase for $10.32 from Amazon here.

51sZ0fqHAnL._SX366_BO1,204,203,200_

And there you have it…a list of gifts for the traveler or aviation enthusiast in your life! Happy shopping!

NEXT TIME: Stocking Stuffers!