Complimentary Letters

How many times have you called a business and complained about something that happened while you were there? How many times have you emailed an online retailer to complain about the quality of a product or the slow shipping time? How many times have you complained about bad food at a restaurant? How many times have you complained about bad service on an airplane? How many times have you complained to an administrator at your child’s school about a teacher, an incident, or just something you felt was substandard?

Now…stop and think about how many times you have written an email or letter to compliment someone for offering outstanding service. How many times have you told the manager of a restaurant that your server did an excellent job? How many times have you told administrators at your child’s school they are doing an outstanding job or that a teacher is making a difference in your child’s education?

It’s easy to get into a habit of complaining. It’s easy to call and say your child is being treated unfairly at school. It’s easy to tell an airline how mad you are that your flight didn’t go as planned. It’s easy to send your food back in a restaurant. Complaining is easy.

Let’s try an experiment for the month of December.

Starting now, let’s make the last month of this year…this decade, even…the most positive month we can make it. Sure bad things are going to happen, but unless they’re really going to affect someone’s life long term, let’s try to see the sunny side of things. Let’s try to give recognition to the people who make a difference in a positive way. I know what you’re thinking…”Who would that be?!?” A lot of people are likely making a positive difference in your life every single day. I believe in writing complimentary letters or emails when someone offers me exemplary service, and I do it regularly. My family makes fun of me, in fact, for always writing complimentary letters, but I always remember that people are quick to tell someone when they’re angry, but not so quick to tell someone when they’re happy.

  • The barista at your local coffee shop who starts making your coffee when she sees you drive up every morning? She’s helping you start your day right…with caffeine…and without having to talk before you’ve had it!
  • The teacher who smiles and waves as you drop off your child at school in the morning? He got up extra early to work carpool duty, and he’s doing it with a smile, so your child will see a smiling face when he arrives.
  • The TSA agent at the airport who is at the end of her shift but still smiles and tells you she likes your shoes? She could just herd you through like cattle, but she makes a conscious choice to be friendly with everyone who goes through security.
  • The food truck employee who helps you pick up all the belongings that fell out of your handbag and onto the sidewalk? He could have looked the other way.
  • The administrator at school who decides to close the school because inclement weather is expected? And maybe the weather never arrives? That administrator was looking out for the welfare of your child and others based on the information he had.
  • The waiter at your favorite restaurant who greets like an old friend when you arrive? And then brings your favorite drink before you order it? He could act like he has never seen you before and give you standard service, but he chooses to go above and beyond.
  • The employee at the dry cleaner who helps you carry your dry cleaning to you car, because you have twenty items, and they’re heavy? He could have let you struggle with it all.
  • The teacher who stays late at school to help your child who has fallen behind in math? She has kids of her own who will need her help when she finally gets home.
  • The airline reservations agent who works extra hard to find you a seat on a good flight after your flight cancelled? She could have taken one look and decided you would have to leave the next day. Instead, she got creative and found a way to get you home that day.
  • The nurse who is caring for your terminally ill mother, but takes time to check on your emotional well being? She could be uncaring. She could do what’s required of her and nothing more, but she knows it’s hard for you.
  • The airline employee who pushed your grandmother’s wheelchair from the airplane to the curb when she came to visit? And they seemed like old friends by the time they got to the curb? He could have pushed her in silence, but he chose to engage her in conversation instead…and she had a big smile on her face, even though you were a few minutes late picking her up.
  • The grocery store employee who walks you to the item you’re looking for instead of giving vague directions to the aisle? She could have just said “aisle 3” without even making eye contact, but she dropped what she was doing and walked with you to the item.
  • The hotel employee who, upon finding out your child has the flu, sends up a complimentary bowl of chicken soup through room service? And some hot tea for you? He wanted you to be comfortable and went above and beyond to make it happen.
  • The hotel employee who has your favorite bottle of champagne waiting in your room when you arrive? She’s making you feel special.
  • The Walmart greeter who has been greeting you for years with a big smile every single time.

For the month of December, take notice of all the folks who make your day a little brighter…and write those complimentary letters or emails. Talk to their managers. Tell the administrator you think she’s a good leader. And if you’re in a situation that calls for tipping, tip extra to those who make you feel special while telling them you appreciate their kindness and outstanding service. You will likely make their day, and you’ll feel a lot better too!

Maybe a month of positivity will make it a habit! 

 

 

Take Ten Seconds

A friend just shared on Facebook a video of Mr. Rogers accepting a Lifetime Achievement Award at the Daytime Emmy Awards in 1997. In his acceptance speech, the beloved Mr. Rogers asks if everyone will take “just 10 seconds to think about the people who have helped you become who you are…the ones who cared about you and wanted what was best for you in life.” And he silently keeps time on his watch…just ten seconds to think of the people who helped you become who you are. You can see a clip here.

I loved Mr. Rogers. It’s no secret. My friends have known that for years. In Pittsburgh a few years ago, I forced everyone in my party to visit the Heinz History Center to see the Mr. Rogers exhibit…some of the pieces from his television show. I was happy. I looked at all of it and thought how much my little girl self would have loved to see it all in person back in the 1970s. Mr. Rogers was a part of my childhood. If you are close to my age, he was likely a part of your childhood too. You likely know the theme song for his show. You likely remember some of the characters from The Neighborhood of Make Believe. Sure, we sometimes made fun of Mr. Rogers and his cardigans and practical shoes, but we all learned something from him.

And as it turns out, Mr. Rogers, in his acceptance speech, was still affecting people. In fact, he’s still affecting us today. That very video made me stop and think about something I hadn’t thought about before…the people who helped me become who I am.

For me, there are many…my parents, my family, some of my teachers, my college friends, other friends…you know, the usual. I won’t name any names, but there are other people who helped me become who I am, and some of them did not do it intentionally. You know who really helped me become who I am? People with whom I had a disagreement of some sort. Seriously. Think about that. When you have a disagreement with someone, it changes who you are…hopefully for the better. And I truly believe that, when I’ve had disagreements with folks, I have been introspective afterward…thinking about where I might have been right and where I might have been wrong. There are also people with whom I had a chance encounter…maybe they helped me carry my groceries; maybe they blessed my day; maybe they stopped me from doing something stupid; or maybe they encouraged me to take a risk I wouldn’t normally have taken. The list is long.

But the list of people who have cared about me along the way? I have a small family, so that list is not particularly long. I have some great friends with whom I will be friends till I die. And I’ve had other friends who aren’t still around, but they cared about me at some point, and I cared about them…and deep down inside, I truly care about anyone who was my friend at one time. Truth. And even if they don’t care about me, they still shaped me in some way.

I’m a firm believer that everyone we encounter affects us and shapes us in some way…maybe it’s a positive and maybe it’s a negative.

So stop and think about the people who have made you who you are. Sure, some of them cared about you. Some of them just affected you in a chance encounter. Be restrospective and introspective. And then, get out and go see A Beautiful Day in the Neighborhood, starring Tom Hanks as Mr. Rogers. Just seeing the movie trailer makes me cry, so when I go see it, I’ll have lots of tissues. I plan to see it within the next few days.

My Favorite Holiday Gifts, Part 7: MORE Stocking Stuffers!

MORE Stocking Stuffers! As I said before, this is the fun category for holiday shopping! So here is my list of MORE…something for every member of the family. Without further ado…

The Marvelous Mrs. Maisel Lipstick. If you have a family member who loves Amazon Prime’s The Marvelous Mrs. Maisel, he/she needs this lipstick! Don’t we all want to look like Midge Maisel?!? Revlon is offering this lipstick based on the lipstick choices of the character. I hope I find this in my stocking! Heck…I know I’ll find it in my stocking, because I’m ordering it now and wrapping it as soon as it get here! Thanks, Honey! Get them at Revlon.com here for $19.99 per tube. ***And continue reading for more Mrs. Maisel items later in the post.***

Nostalgia Candy Boxes. Maybe you want your child to see what candy you loved as a kid, or maybe you’d like to bring back some memories for someone else on your list. Amazon carries Nancy Adams Nostalgia Candy Boxes full of all the favorites of the decades. Get one for the 1960s here. Get one for the 1970s here. And you can find the 1980s here.

Concert/Sporting Event Tickets. Never underestimate how excited a person will get over receiving tickets to an experience! I love concert and sporting event tickets as gifts…and I’d love to pull some great tickets from my Christmas stocking, as would my husband, my daughter, and my nephews. Of course, the concerts would be different for each of us. And we all love sports, so that would be a sure bet too. Ticket-Icon

Lottery Scratch Off Tickets. I love finding these in my stocking! I’ve never won a lot, but I have won a little, and I know someone who won five figures on a scratch-off ticket. No joke. I’m not encouraging gambling, but scratch off tickets are something we have in our stockings every year.nc698

Kiehl’s Products. My husband has loved Kiehl’s skincare products for years and introduced me to their Creme de Corps body lotion years ago. It does wonders for dry skin and makes my skin look smoother. We also love their Ultra Facial Moisturizer. In addition to these staples, Kiehl’s offers lots of great skincare products for men and women. See them all here.

Holiday Crackers. No, not the kinds of crackers you eat…the kind you POP! We loved these at our house when I was a kid. Sure, you can place them at each person’s place setting for lunch or dinner, but they’re fun to find in your stocking on Christmas morning. Some of my favorites:

  • L’Occitane’s Crackers Quatour, $34 for a set of four. The set of four can be broken up and one placed in each family member’s stocking. They contain petite sized products from L’Occitane’s fabulous collections.NAOCVKI002490
  • Molton Brown Cracker Gift Set, $25 per cracker. Contains four scented bath/shower gels. Get it at Saks Fifth Avenue here.MBC906_uk_Floral-Fruity-Christmas-Cracker_image_01
  • Racing Reindeer Crackers, $45.99 for a set of six. Putting a fun spin on the traditional cracker, each of these contains a windup reindeer, hat, joke, and a racetrack. Fun for all! Get them from pbs.org here.images-2
  • Robin Reed Hand Bells Musical Crackers, $85 for a box of eight. Adding a musical element to your family’s holiday, each of these crackers contains hand bells. Great for caroling with cocktails after dinner! Get them at Neiman Marcus here.NMHCBFB_mz-2
  • Godiva Luxury Poppers, $24.95 for a set of six. Who doesn’t love Godiva Chocolates? These will be a sure hit! Each popper contains three chocolate truffles. Get them here.13983-1

Bath and Body Works Products. These products are less “high brow” but great products for all ages, nonetheless. Their hand sanitizers, fine fragrance mists, and body lotions are great stocking stuffers, and you can find the perfect scent for each recipient. For example, their “Into the Night” scent is a little heavier, while their “Champagne Toast” is a little crisper and lighter. If anyone’s purchasing for me, I’d prefer the Champagne Toast, thank you very much. I should mention the prices on their products are always great, but there is almost always a special of some kind. Kids love their hand sanitizers. My own daughter had quite the collection when she was younger. See everything here.

Fun toys. When we were growing up, we loved a good Nerf gun or squirt gun, and our parents knew we would be occupied for hours with them, developing games with complete sets of rules for each one. Nerf, as it turns out, makes their traditional Nerf guns, but they also make squirt guns. See my pick for a Nerf gun stocking stuffer here, and my pick for a Nerf squirt gun here.

 

Liquor Miniatures. Adults need great stocking stuffers too! I have lots of friends who have a family tradition of putting miniatures in the stockings of adults. You can get them at your local liquor store. My personal favorites? Maker’s Mark Bourbon and Tito’s Vodka…in case my husband is reading this.

Perfumes/colognes. Every time I walk through Nordstrom or Neiman Marcus in SouthPark Mall in Charlotte, I check out the fragrances. Since I was a little girl, I’ve always found the fragrance department in department stores beautiful. Shopping fragrances makes me feel “fancy.” It’s one of the places in a department store that feels like days of yesteryear…the makeup counter! (Think The Marvelous Mrs. Maisel.)There aren’t fragrances many I love, but when I find something I like, I really like it. Right now, I like Gucci Bloom. Recently, I discovered their Gucci Bloom Hair Mist! Game Changer! For $49, it’s a lighter version of the scent, and I love it! Get it at Nordstrom here.a700bee8-eaed-48aa-922b-8fa39b5a7721

Fun socks. They’re everywhere I look. Every time I look at Facebook or Instagram, I see an ad for those socks that start with “If you can read this…” on the bottom of the foot. See some at Amazon here. Or maybe you know a Mr. Rogers’ Neighborhood fan. See some Mr. Rogers socks at Joy of Socks here. And while you’re at Joy of Socks, take a look around at everything they offer. Alien abduction socks? Check. Dog socks? Check.

Personalized Pocket Tokens. These are great little reminders people can carry with them in their pockets or handbags. Sometimes, we just need a little reassurance or pick-me-up, and these could do the trick. Get them on Etsy here.il_fullxfull.945896910_shp1

Balsa Wood Airplanes. Remember these from childhood? You can get a “squadron” of 12 of these for $28.95 at Duluth Trading. I remember playing with these with my brother when I was a kid. I would think lots of kids would love to have contests for flying these things. Get your squadron here.91032_alt_01

Drugstore colognes and aftershaves. Seriously. Call me crazy, but don’t we all remember how good Old Spice smelled when we were kids? How about Brut, English Leather, and Aqua Velva? Well, I must admit, I didn’t come up with this idea myself. Brett from artofmanliness.com wrote a piece on these old favorites after giving them a test run himself. You can see the awesome piece here. It will make you want to run to your local drugstore and pick up a few of these as stocking stuffers for the men in your lives. It also makes me want to find Joe Namath and find out if he still wears Brut!

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Photo from artofmanliness.com

Block Letter Monogram Necklace. These have been popular, in one style or another, for as long as I can remember. It’s a personalized gift without being “over the top.” And it makes a great stocking stuffer. Anthropologie has a great one for $38 here.37659125_901_b

MikWright Products. I found this brand of greeting cards and gifts at Paper Skyscraper when I first moved to Charlotte years ago, and I’ve loved them since! They use old photographs with hilarious captions on greeting cards, napkins, flasks, and more. Any of their items would make great stocking stuffers. Shop the MikWright website here.

Evel Knievel Stuff. Lots of little boys in the 1970s thought Evel Knievel was the greatest stunt person ever! I know he was famous at our house! My brother had all kinds of Evil Knievel toys…and frankly, I wish we still had them! But any Evel Knievel item would be a great trip down memory lane for some grown men. Take a look at all the items offered on Amazon.com here. There are dolls, action figures, tshirts, socks…and lots more!

Golden Girls Shady Pines Key Ring. The Golden Girls series ended its original run a long time ago, but there are lots of us who still remember it and love it. This cute little key ring is just a small nod to the show we all loved, and any fan would love to have it. It’s a guaranteed smile on Christmas morning for just $8.99 at Amazon here.

Ugg Earmuffs. Expecting cold temperatures and/or big snow this winter? Everybody has to keep their ears warm! These classic earmuffs from Ugg will do the job while making your friends and family look good at the same time! Priced at just under $60 at dsw.com here.348340_202_ss_01

Zippo Handwarmer. This is an unusual gift…it might be new to you, in fact! I had never heard of the Zippo Handwarmer till recently, but now that I know about it, you can bet your sweet bippy we will all find them in our Christmas stockings this year! They’re offered in several different colors and finishes, and they are refillable. For $19.99, they’re great stocking stuffers for anyone on your list who might spend some time in the cold this winter! Personally, I like the dayglo yellow one, because I think I’ll be less likely to lose it. Get it at Amazon here.

Other Marvelous Mrs. Maisel merch. Just as promised at the beginning of the post, here are some more items based on The Marvelous Mrs. Maisel:

  • Marvis Tour with The Marvelous Mrs. Maisel Limited Edition Set. Toothpaste! It’s toothpaste! Amazon says, “Go on tour with The Marvelous Mrs. Maisel (and her fresh mouth), with this limited edition set, made exclusively in partnership with the show. $15 for the set at Amazon here.81kqkk44cxl._sl1500_.jpg
  • The Marvelous Mrs. Maisel Illustration Travel Mug. Offered by Society6.com, this travel mug will make any fan of the show laugh. Fans will immediately recognize the characters and the quote. (I had to mark out a word, because my mama wouldn’t approve of that word!) Get it here.IMG_6498
  • We Got The Rabbi T-shirt. Trust me, any fan would love this shirt. If anyone on your list is a fan of the show, get this t-shirt for him or her! Priced at $32, this will roll up and fit right into a stocking…and guaranteed smiles when the recipient finds it! It’s offered in lots of different colors! Get it here.mockup-49fd6357_1000x
  • More show merchandise at Amazon. Seriously, I can’t believe Amazon isn’t cashing in with tons of merchandise from the Amazon Prime show, but they do have a few items. Click here to see a few items they offer.

 

So there are some ideas for folks on your list…different ages…different interests…just different altogether! Happy shopping!

 

 

 

Don’t Make Me Get My Voodoo Doll

I’ve been volunteering at my daughter’s school since she enrolled there in 2008. It’s a TK-12 school, and she is in tenth grade. It’s a fabulous school, and we are very fortunate to have a large volunteer base…lots of moms, dads, and grandparents who pitch in all the time to help make sure everything runs smoothly.

I’ve volunteered in lots of different ways…helping with art classes in elementary school; helping make costumes in lower school; helping with various events; helping coordinate volunteers for admissions; working with the music department; volunteering in the library; volunteering as room mom or team mom; taking tickets at carnivals; recruiting other volunteers…lots of different things that I have enjoyed. And while I’m doing whatever job I might be doing, I take it seriously.

I take it seriously, but I still have fun, and I always remember we are support for the system. We are supposed to support the school, the administrators, and the teachers in what they want us to do. We don’t run the place. I do things the way I think the people for whom I am working want it done.

Do I think it’s important to volunteer? Yes, for any number of reasons, the first being that I can volunteer. I am able. I have time. Another reason? I feel it’s important for my daughter to see that I think her education is important enough for me to invest my time. And another reason is that I know the school needs volunteers. Many hands make light work! I am one of those 20 percent of the people who do 80 percent of the work.

And even though I feel it’s important, it’s not the most important thing in my life. It’s not even near the top of the list. I enjoy it, and I want to do it, but I don’t place it above everything else I do. Want to know why?

I realized a long time ago that the work I do for free falls in far behind the stuff I need to do for my family and for myself. I have a small immediate family…just me, my husband, and our daughter…but doing for them comes ahead of doing for everyone else. Do I let myself get stressed out about volunteer work? Heck no! It’s supposed to be fun! I’m working for free, for Pete’s sake! And when someone tries to make it stressful for me, I pluck a strand of their hair to take home with me for making a voodoo doll. That’s all it takes…one strand of hair attached to a voodoo doll.

Of course, I’m kidding (or am I?), but seriously, there have been times I’ve wanted to make some voodoo dolls. Not gonna lie. And usually, it’s because someone takes themselves way too seriously. Or maybe someone has a high anxiety personality…something I don’t jibe with. Maybe someone is just downright disagreeable…or thinks they know everything…or they create drama…or can’t smile. Yep…I have actually given up volunteer positions because someone I was working with couldn’t smile. Girl, I’m funny…if you aren’t laughing when you’re with me, you are a hopeless, unhappy creature. As I’ve heard someone say somewhere: Ain’t nobody got time for that.

Here’s how I look at it. I volunteer at school when it works for me and my family. I enjoy it, and I take it seriously. Do I think anyone is going to remember what I’ve done ten or twenty years from now? Heck no! They aren’t even going to remember my name! After my daughter goes off to college, I will run into folks in the grocery store who will think I might look familiar from school, but they won’t be sure…and that’s one thing I know for sure. That is not my legacy!

So, I will continue to volunteer at my daughter’s school. And I will continue to laugh and be happy while I do it. And I hope everyone else is too! But don’t make me get my voodoo doll!

***You’ll catch more flies with honey than with vinegar.***

To order your own voodoo dolls, you can find them on Amazon.com here.