Complimentary Letters

How many times have you called a business and complained about something that happened while you were there? How many times have you emailed an online retailer to complain about the quality of a product or the slow shipping time? How many times have you complained about bad food at a restaurant? How many times have you complained about bad service on an airplane? How many times have you complained to an administrator at your child’s school about a teacher, an incident, or just something you felt was substandard?

Now…stop and think about how many times you have written an email or letter to compliment someone for offering outstanding service. How many times have you told the manager of a restaurant that your server did an excellent job? How many times have you told administrators at your child’s school they are doing an outstanding job or that a teacher is making a difference in your child’s education?

It’s easy to get into a habit of complaining. It’s easy to call and say your child is being treated unfairly at school. It’s easy to tell an airline how mad you are that your flight didn’t go as planned. It’s easy to send your food back in a restaurant. Complaining is easy.

Let’s try an experiment for the month of December.

Starting now, let’s make the last month of this year…this decade, even…the most positive month we can make it. Sure bad things are going to happen, but unless they’re really going to affect someone’s life long term, let’s try to see the sunny side of things. Let’s try to give recognition to the people who make a difference in a positive way. I know what you’re thinking…”Who would that be?!?” A lot of people are likely making a positive difference in your life every single day. I believe in writing complimentary letters or emails when someone offers me exemplary service, and I do it regularly. My family makes fun of me, in fact, for always writing complimentary letters, but I always remember that people are quick to tell someone when they’re angry, but not so quick to tell someone when they’re happy.

  • The barista at your local coffee shop who starts making your coffee when she sees you drive up every morning? She’s helping you start your day right…with caffeine…and without having to talk before you’ve had it!
  • The teacher who smiles and waves as you drop off your child at school in the morning? He got up extra early to work carpool duty, and he’s doing it with a smile, so your child will see a smiling face when he arrives.
  • The TSA agent at the airport who is at the end of her shift but still smiles and tells you she likes your shoes? She could just herd you through like cattle, but she makes a conscious choice to be friendly with everyone who goes through security.
  • The food truck employee who helps you pick up all the belongings that fell out of your handbag and onto the sidewalk? He could have looked the other way.
  • The administrator at school who decides to close the school because inclement weather is expected? And maybe the weather never arrives? That administrator was looking out for the welfare of your child and others based on the information he had.
  • The waiter at your favorite restaurant who greets like an old friend when you arrive? And then brings your favorite drink before you order it? He could act like he has never seen you before and give you standard service, but he chooses to go above and beyond.
  • The employee at the dry cleaner who helps you carry your dry cleaning to you car, because you have twenty items, and they’re heavy? He could have let you struggle with it all.
  • The teacher who stays late at school to help your child who has fallen behind in math? She has kids of her own who will need her help when she finally gets home.
  • The airline reservations agent who works extra hard to find you a seat on a good flight after your flight cancelled? She could have taken one look and decided you would have to leave the next day. Instead, she got creative and found a way to get you home that day.
  • The nurse who is caring for your terminally ill mother, but takes time to check on your emotional well being? She could be uncaring. She could do what’s required of her and nothing more, but she knows it’s hard for you.
  • The airline employee who pushed your grandmother’s wheelchair from the airplane to the curb when she came to visit? And they seemed like old friends by the time they got to the curb? He could have pushed her in silence, but he chose to engage her in conversation instead…and she had a big smile on her face, even though you were a few minutes late picking her up.
  • The grocery store employee who walks you to the item you’re looking for instead of giving vague directions to the aisle? She could have just said “aisle 3” without even making eye contact, but she dropped what she was doing and walked with you to the item.
  • The hotel employee who, upon finding out your child has the flu, sends up a complimentary bowl of chicken soup through room service? And some hot tea for you? He wanted you to be comfortable and went above and beyond to make it happen.
  • The hotel employee who has your favorite bottle of champagne waiting in your room when you arrive? She’s making you feel special.
  • The Walmart greeter who has been greeting you for years with a big smile every single time.

For the month of December, take notice of all the folks who make your day a little brighter…and write those complimentary letters or emails. Talk to their managers. Tell the administrator you think she’s a good leader. And if you’re in a situation that calls for tipping, tip extra to those who make you feel special while telling them you appreciate their kindness and outstanding service. You will likely make their day, and you’ll feel a lot better too!

Maybe a month of positivity will make it a habit! 

 

 

My Favorite Holiday Gifts 2019: Teens/Young Adults

Ahhh….youth. Remember trying to have a private phone call when you were a teenager? Stretching the cord connecting the handset to the wall phone as faaaaaaaar as it would stretch out of earshot of your parents? And then, I had to hope my brother didn’t pick up on the extension. When I was in college, we were excited to get call waiting! And we had to answer the phone without knowing who was calling, because, well…no Caller ID. Now, everyone plans their lives on their smart phones, including me, but I’m not as technologically advanced as my 16-yr-old. Heck, I knew that when she was two or three and could operate a DVD player way better than I could! But sometimes, those very same technologically advanced teenagers and young adults still like good, old-fashioned comfort in the form of warm blankets and slippers. Sometimes, they actually want to interact over an old-fashioned game. Below, I’ve shared what I think could be some big hits with the teen and college set this holiday season! But be forewarned…I’m listing a lot of items, so settle in and make your list now!

Cornhole Game. Teens and young adults love to play cornhole. And I’m just glad they want to do something besides stare at their phones or play video games. Cornhole games come in a wide range of prices, starting at about $30 on Amazon, but the highest rated ones are between $100 and $130. Search for them here. And Uncommon Goods offers a tabletop version for $48. Could be a lot of fun in a dorm room! See it here.27131_1_640px

Bluetooth speakers. Whether they’re waterproof or decorative, bluetooth speakers are here to stay. And for good reason. Teens and young adults love music and want to share their playlists with the world! If they’re looking for a great, quality speaker to use out by the pool, the JBL Waterproof Bluetooth Speaker could be the perfect gift. Get it for $119 from Amazon here. If it’s more important to have a speaker that’s cute, the Flower Pot speaker from dormify might be the best option. Get it for $19 here.

Lighting. And since we are talking about dormify.com, they have lots of special lighting (and other products) for teen rooms and dorm rooms. Some favorites I have actually seen in some friends’ kids rooms are the Clip String Lights ($14) and lots of different versions of fun neon lighting. Check them all out at dormify.com here.

Big O Clear Bag. I listed this in my Women’s Accessories gifts last week, but it’s worth sharing again, because I think it will be a big hit with teens and young adults. Most sports arenas/stadiums don’t allow big handbags anymore. In fact, spectators need clear bags, and this Big O Clear Bag is perfect…it’s small…it’s clear…and it can hang from a wrist, so it’s virtually hands free! It’s great for concerts and sporting events…or just for going out to the local hotspot. Get it for $79.95 at Swoozie’s here.258340-500

Air Candy Inflatable Chair. There are lots of different versions of this chair, but my favorite is the faux fur version. Priced at $49.99, it’s a great gift for a young person’s bedroom. Get it at Tilly’s here. OrAmazon offers other versions of the Air Candy Inflatable Chair. See them here.  Or get a similar inflatable chair called the Illuminated BloChair from Poolcandy.com for the same price…and it lights up! Get it here.

 

RSVLTS shirts. I know lots of teens/young adults who like to be a little different. Don’t get me wrong…RSVLTS offers some “normal” flannel shirts/hoodies/tshirts, but their line of “cult” shirts is especially fun and will appeal to those teen boys and college students. They pay homage to The Sandlot, Saved By The Bell, and Ghostbusters...among other television shows, teams, personalities, and movies. Their t-shirts start at $27, and their cult shirts are around $60. See the website here.

 

Jackery Bolt 6000 iPhone Charger. If your teen or college student has an iPhone, I’ve read lots of places that this is the best portable charger on the market for the iPhone. According to some websites, it charges twice as fast as Apple accessories. Priced at $32.99 on Amazon, it’s good. One friend tells me she will never use another portable charger for her iPhone. Get it at Amazon here.51w3zK98wTL._SL1250_

Urban Decay Naked Honey Eyeshadow Palette. I don’t know what it is about Urban Decay Naked palettes, but teens and young adults love them. The latest sensation is the Naked Honey Eyeshadow Palette. Priced at $49, it will be a hit with any fashion-forward young person on your shopping list. In fact, there’s an entire Naked Honey line. Purchase it all at Ulta here.

Away luggage. This is something I discovered last year, and it should be on everyone’s list. Heck, if you wanted to give everyone in your family a piece of Away luggage, they would all be thrilled. Lots of these pieces are outfitted with ejectable batteries, so you always have a charger handy. And they’re ejectable, because if you decide to check your bag, you can’t leave the lithium battery attached…per FAA regulations. They’re durable. They are lightweight. And they’re attractive! The bags come in lots of colors, but I prefer to go with less popular color…less change of confusion at the luggage carousel. Prices for the suitcases start at $225, but there are other great accessories for less. Color shown below is limited edition color starting at $275 on the carry-on bag. Get yours here.IMG_5299

Comfortable Loungewear. Loungewear has come a long way since the sweatpants and Jamz shorts (remember those?) of the 1980s. These days, it’s a staple in the wardrobes of anyone under 30. And there are lots of options out there. Because there are so many options, it can be hard to decide. Well, here are a few I recommend: Ugg Scuff slipper for Men, $90 here. Ugg Scuffette slipper for women, $84.95 at Nordstrom here. MeUndies Lounge Pant for Women, $68 direct from MeUndies here. MeUndies Lounge Pant for Men, $68 direct from MeUndies here. Pajama Pants for men and women at Old Navy, starting at $15…I love getting PJ pants there, because they have so many options (flannel, cotton, etc) at such great prices…click here. The Original Comfy, a giant, sweatshirt/blanket all in one…I have one, and it’s glorious… $39.99, here.

 

Coma Inducer Duvet Cover. Several of my friends have told me about this duvet cover after buying it for their own teens. My daughter doesn’t even know about it yet, but she will come Christmas morning…and she will thank Santa! My friends tell me it is the softest, coziest, plushest duvet cover ever! I’m afraid my daughter might not ever want to get out of bed after she receives this cozy gift. About $85. You can purchase on Amazon here.14b7fbdf-37fe-42c7-b922-0cc3c59b9172_1.b58e929358fada28da5d488ac86cfc53

Polaroid Originals. Truly, my new favorite thing is something I totally stumbled upon in a store recently. I was browsing through gifts in Nordstrom and came across the Polaroid Originals Holiday Everything Set, which includes a OneStep 2 viewfinder camera and two packs of film, for $129. Purchase here. Anytime I see Polaroid anything, I get nostalgic, so I fell in love with the set. Then, as often happens, I started seeing ads on Facebook for different vintage Polaroid cameras. Sold! A little nostalgia goes a long way with me. And who doesn’t love a Polaroid picture?!?! And vintage?!?! Give it to me, baby! See the vintage and new Polaroid cameras here. Yes, I totally want the MTV Polaroid camera, because “I Want My MTV!” And I think teens and college students are fascinated by vintage items (and new too!). You have to check them out.Polaroid-600-Camera_MTV-Stereo-004982_angle_600x600

 

Mini Refrigerator. Last year, I was excited to encourage folks to purchase the small refrigerators for their teens/college students’ rooms, and those are great. We got one for our daughter, and it’s great for holding a bunch of small water bottles. But some students need a larger version. Frigidaire offers a larger version with a freezer and built-in bottle opener for $125. You can get it here.

 

 

Concert/plays/sporting event experience. Teens and college students love concerts, plays,  and sporting events. I’m a big proponent of gifting “experiences.” Sure, it’s fun to give them things they like or need, but lots of them get really excited about experience gifts. For example, my daughter loves music festivals, so she will get tickets to one of her favorites for Christmas this year. She’ll be thrilled. She would also love tickets to sporting events…this is always a no-brainer at our house.

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Card Games. Just like when I was in college in the 1980s, college students still love silly distractions from their studies…and they need them! When I was in college, my friend, Angela, and I played Yahtzee relentlessly. Now, they love games like Never Have I Ever (which we played without cards when I was in school) and Cards Against Humanity. You can find both games at Amazon and Target. Priced at $32.95 and $25.00 respectively, they’re great gifts with a low price tag.

Mason Jar Garden. This is a fun gift for just about anybody. Teens and students can add a little sunshine to their dorm rooms or bedrooms with this indoor garden that’s simple to set up. And it won’t break the budget at $20. Get it at Uncommon Goods here.42998_1_640px

Ridge Wallet. I know, men are funny about their wallets, but this one is different. It’s metal, and while it’s slimmer than most wallets, the company claims it holds the same stuff. Starting at $75 for the aluminum wallet, it’s a cool, different gift, and the wallet fits well into front pockets. Get the Ridge Wallet here.

Apple Airpods. If they don’t have AirPods yet, this is a pretty safe bet, but they’re pricey. My own daughter realized she would lose them, so she didn’t even ask me for them, but all her friends seem to have them. They’re cordless bluetooth earbuds, and this phone-dependent generation loves them for music while they study. There are different versions, and the latest AirPods Pro claims to have noise-cancelling technology, which one of my friends says actually works…for $249. Not in the market to spend that much? The regular AirPods with charging case starts at $159, and the AirPods with wireless charging case is $199. Get them all direct from Apple here.MWP22

Subscriptions. There are lots of different subscriptions you can give, and they will be appreciated, for sure. Here are a few that I know would be great for teens and young adults: Amazon Prime, because Amazon has almost everything…the subscription is $119, and they can order goods (extra charge) and watch various original series…at Amazon. FabFitFun for the young ladies on your list…a quarterly box of full-size beauty products, and its arrival is always highly anticipated…$200/yr. here. DripDrop…yes, a subscription for an Oral Rehydration System, because lots of college students need to rehydrate the morning after a night of fun, and high school students need to rehydrate after sports…am I right? Get it at Dripdrop.com for the amount you choose. And while you’re there, order the Drip Drop Camelback, which works perfectly with the product. I have one of my own. Cravebox, a regular shipment of lots of snacks to your hungry college student…Amazon offers subscriptions. Check it out here.fall-2019@2x

Eno Hammock. A great gift for almost anyone, a hammock is always welcomed by teens and young adults. It’s a great way to relax or even study outdoors. Eno has been on everyone’s radar for a long time. The single “nests” start at about $30 at REI, but you also need to get the suspension system, which can run an extra $20. See it all at REI here.507da8cf-24fe-4106-8e4d-698598e96b2a

Gift Cards. Teenagers and young adults love to dine out or grab a quick bit with friends. Gift cards might seem impersonal to you, but they love them. Here are some favorites: Chick-Fil-a, Taco Bell, Cheesecake Factory, Panera, California Pizza Kitchen, PF Chang’s, Dunkin Donuts…and the almighty Starbucks. You can purchase them in different dollar amounts at your local Target or on Amazon.41g1u7SJubL

Cash is king. And when in doubt, you can always rest assured that cash is king. Teenagers and young adults love cash, because it gives them the opportunity to purchase or do something they might otherwise feel guilty splurging on.photo-1515606378517-3451a4fa2e12

 

Most of all, enjoy the shopping experience! They will appreciate whatever you do, but if you get them something they love, they will appreciate it that much more. And for more ideas, see last year’s recommendations here. 

Make Time

Busy, busy, busy…we all lead busy lives. Sometimes, we’re busy sitting on our butts watching TV, but we all claim to be busy all the time.

This morning, I took a break from busy. About a week ago, a friend I haven’t seen in a long time sent me a message asking me to meet for coffee. We checked our calendars and decided today would be the day. So at 9:15 this morning, I met a friend at Cafe Moka, a cute little coffee shop in the Waverly shopping center in South Charlotte. Apparently, I was the only person in Charlotte who didn’t know about it, because it was hoppin’! You can see the website here.

This particular friend is sweet and funny, so I was looking forward to seeing her. When I arrived and saw her smiling face waiting in a little nook of the coffee shop, I smiled. At that moment, I knew this was something I needed…to catch up with a friend I haven’t seen in a long time…really catch up without distractions, and it was great.

A few days ago, my husband was going through some old photos on his phone, and he came across some from summer of 2008. They were pictures of our daughter with her preschool friend…and there, in the third picture was the daughter of the friend I was meeting for coffee today! My husband texted the pics to me, so as soon as I arrived, I showed them to my friend. She enjoyed looking through them and then said, “I have no recollection of this!” The pictures were made at Carowinds, a local amusement park (see the website here). We ran into my friend and her daughter near an attraction that is no longer at Carowinds…small convertibles on rails that the kids believed they were really driving. Even though they weren’t really driving them, they were a vision of the future.

And now we are officially in the future. My friend’s daughter is now a senior in high school, driving a real car and preparing for college. My own daughter just got her driver’s license two weeks ago…driving herself to high school in a real car instead of waving as she drives past me in the cars on rails at Carowinds. Time flies. And that’s exactly why we need to stop and “smell the roses.”

Time passes so quickly that we often forget to stop and spend some time with the people we care about. Sometimes, I look at my calendar and see the things I need to do instead of the things I want to do. In reality, we need to put forth the effort to do some of the things we want to do and spend time with some of the people we want to see.

But today, I put forth the effort. Today, I enjoyed a little time over coffee with a friend. And it put a smile on my face for the rest of the day…just what the doctor ordered!

 

 

 

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