Maybe I’m Schleprock!

Maybe I’m Schleprock. If you’re about my age, you know who Schleprock is. If not…he’s a character on The Flintstones who has exceptionally bad luck.

Lost shipments. I rarely complain, but I’m complaining today…wondering if others are experiencing the same thing.

Do you remember when we didn’t order online all the time? Do you remember when we actually purchased things in brick and mortar stores, and nothing was shipped to our homes? The delivery trucks weren’t an everyday sight on our neighborhood streets. Right? If you’re anywhere close to my age, you remember those days.

Now, the delivery trucks from the two big US shipping companies are in my neighborhood daily…usually more than once. And often, they’re ringing my doorbell.

I will admit it. I order online a lot. I have subscriptions for lots of household items, and those are delivered regularly, and if I can’t find things I want/need in local stores or boutiques, I order online for that too. The UPS delivery man is one of my best friends. I’ve said before that my husband used to say he wished I got as excited when he came home as when the UPS man rang the doorbell. I told him, “If you always brought me packages, I’d be excited to see you too!”

But here’s the downside: now that everyone is ordering to have everything shipped to their homes, more packages are being lost. Maybe it hasn’t happened to you, but I’ve actually become a little paranoid that there’s a big red mark next to my name on their shipping manifests. Why? Because both companies have lost multiple packages that were shipped to me over the last few months.

Yesterday, I was expecting a shipment from a company in California. It contained a gift that I needed to give someone today. When it hadn’t arrived at about 5:00pm, I looked up the tracking information on the website of the delivery company (I won’t say which one it was this time), and it said it would be delivered to my house before 8:00pm. But I looked at its “progress,” and it had been sitting in another city for three days. And I knew what that meant: it was lost. Unless they were “Bewitched,” there was no way that package would be delivered to my house by 8:00pm.

I called the toll free number, and when I entered the tracking info, it said my package would be delivered by 8:00pm. Again…wrong. So instead of dealing with the stupid prompts on the phone, I just started saying “REPRESENTATIVE” (loudly) every time the stupid system asked another question. Finally, it connected me to a representative. She took my information and promised me they would call me within two hours with information. Well, I’ve heard that before (from the other company), and it never happened, but what could I do? So I waited, and miraculously, they called me back…and apologized that my package was “delayed.” Hmmm…I asked, “What does that mean? That it’s lost?” He confirmed it was “misplaced.” And then he told me they would search for it, and someone would call me back within 48 hours. Meanwhile…I need the package now. {Sigh.}

So now I’m not expecting the package at all. Almost every time something has been “misplaced,” it was actually “lost.” The only time something actually turned up was when I shipped a check overnight to my brother in Alabama. I’m not even sure that one counts, though, since it wasn’t coming to me. My brother did receive that check, but I’m convinced it actually turned up because it was “misplaced” in Montgomery, Alabama, and my brother sweet-talked the lady at the office there to actually look for it.

This is a long way of saying I’m not expecting to receive that package…ever. In the past six months, these companies have lost two dresses, some shoes, some reading glasses, and some t-shirts. None of it was a big deal, but dang it, I wanted the stuff I had paid for! And I even paid extra for faster shipping…so really, I wanted that money back too! And more than once, the other shipping company has promised me “call backs” or “refunds” that never happened. But my hands are tied! I can ruin my own day by continuing to call, or I can let it go. The stores always refunded the cost of the items or replaced them, so I just gave up on the shipping companies. Seriously, though, if they would just let me go through the bins in their warehouses or offices, I feel sure I could find those packages somewhere.

So last night, I reordered the gift I was expecting to be delivered. If the other one turns up (doubtful), I will return it for a refund. Since the store I ordered from is in California, I have to wait till 1:00 this afternoon (10:00am their time) to call them and let them know I haven’t received the original package.

Maybe it’s just the law of averages. Maybe I’m just Schleprock. I promise, I’m not having a pity party…I’m just letting folks know they’re not alone if it seems more of their shipments are being “misplaced” or “delayed.”

I know…first world problems. So…are you experiencing the same thing?

Maybe I’m Schleprock.

 

 

 

 

 

 

 

Complimentary Letters

How many times have you called a business and complained about something that happened while you were there? How many times have you emailed an online retailer to complain about the quality of a product or the slow shipping time? How many times have you complained about bad food at a restaurant? How many times have you complained about bad service on an airplane? How many times have you complained to an administrator at your child’s school about a teacher, an incident, or just something you felt was substandard?

Now…stop and think about how many times you have written an email or letter to compliment someone for offering outstanding service. How many times have you told the manager of a restaurant that your server did an excellent job? How many times have you told administrators at your child’s school they are doing an outstanding job or that a teacher is making a difference in your child’s education?

It’s easy to get into a habit of complaining. It’s easy to call and say your child is being treated unfairly at school. It’s easy to tell an airline how mad you are that your flight didn’t go as planned. It’s easy to send your food back in a restaurant. Complaining is easy.

Let’s try an experiment for the month of December.

Starting now, let’s make the last month of this year…this decade, even…the most positive month we can make it. Sure bad things are going to happen, but unless they’re really going to affect someone’s life long term, let’s try to see the sunny side of things. Let’s try to give recognition to the people who make a difference in a positive way. I know what you’re thinking…”Who would that be?!?” A lot of people are likely making a positive difference in your life every single day. I believe in writing complimentary letters or emails when someone offers me exemplary service, and I do it regularly. My family makes fun of me, in fact, for always writing complimentary letters, but I always remember that people are quick to tell someone when they’re angry, but not so quick to tell someone when they’re happy.

  • The barista at your local coffee shop who starts making your coffee when she sees you drive up every morning? She’s helping you start your day right…with caffeine…and without having to talk before you’ve had it!
  • The teacher who smiles and waves as you drop off your child at school in the morning? He got up extra early to work carpool duty, and he’s doing it with a smile, so your child will see a smiling face when he arrives.
  • The TSA agent at the airport who is at the end of her shift but still smiles and tells you she likes your shoes? She could just herd you through like cattle, but she makes a conscious choice to be friendly with everyone who goes through security.
  • The food truck employee who helps you pick up all the belongings that fell out of your handbag and onto the sidewalk? He could have looked the other way.
  • The administrator at school who decides to close the school because inclement weather is expected? And maybe the weather never arrives? That administrator was looking out for the welfare of your child and others based on the information he had.
  • The waiter at your favorite restaurant who greets like an old friend when you arrive? And then brings your favorite drink before you order it? He could act like he has never seen you before and give you standard service, but he chooses to go above and beyond.
  • The employee at the dry cleaner who helps you carry your dry cleaning to you car, because you have twenty items, and they’re heavy? He could have let you struggle with it all.
  • The teacher who stays late at school to help your child who has fallen behind in math? She has kids of her own who will need her help when she finally gets home.
  • The airline reservations agent who works extra hard to find you a seat on a good flight after your flight cancelled? She could have taken one look and decided you would have to leave the next day. Instead, she got creative and found a way to get you home that day.
  • The nurse who is caring for your terminally ill mother, but takes time to check on your emotional well being? She could be uncaring. She could do what’s required of her and nothing more, but she knows it’s hard for you.
  • The airline employee who pushed your grandmother’s wheelchair from the airplane to the curb when she came to visit? And they seemed like old friends by the time they got to the curb? He could have pushed her in silence, but he chose to engage her in conversation instead…and she had a big smile on her face, even though you were a few minutes late picking her up.
  • The grocery store employee who walks you to the item you’re looking for instead of giving vague directions to the aisle? She could have just said “aisle 3” without even making eye contact, but she dropped what she was doing and walked with you to the item.
  • The hotel employee who, upon finding out your child has the flu, sends up a complimentary bowl of chicken soup through room service? And some hot tea for you? He wanted you to be comfortable and went above and beyond to make it happen.
  • The hotel employee who has your favorite bottle of champagne waiting in your room when you arrive? She’s making you feel special.
  • The Walmart greeter who has been greeting you for years with a big smile every single time.

For the month of December, take notice of all the folks who make your day a little brighter…and write those complimentary letters or emails. Talk to their managers. Tell the administrator you think she’s a good leader. And if you’re in a situation that calls for tipping, tip extra to those who make you feel special while telling them you appreciate their kindness and outstanding service. You will likely make their day, and you’ll feel a lot better too!

Maybe a month of positivity will make it a habit!