Complimentary Letters

How many times have you called a business and complained about something that happened while you were there? How many times have you emailed an online retailer to complain about the quality of a product or the slow shipping time? How many times have you complained about bad food at a restaurant? How many times have you complained about bad service on an airplane? How many times have you complained to an administrator at your child’s school about a teacher, an incident, or just something you felt was substandard?

Now…stop and think about how many times you have written an email or letter to compliment someone for offering outstanding service. How many times have you told the manager of a restaurant that your server did an excellent job? How many times have you told administrators at your child’s school they are doing an outstanding job or that a teacher is making a difference in your child’s education?

It’s easy to get into a habit of complaining. It’s easy to call and say your child is being treated unfairly at school. It’s easy to tell an airline how mad you are that your flight didn’t go as planned. It’s easy to send your food back in a restaurant. Complaining is easy.

Let’s try an experiment for the month of December.

Starting now, let’s make the last month of this year…this decade, even…the most positive month we can make it. Sure bad things are going to happen, but unless they’re really going to affect someone’s life long term, let’s try to see the sunny side of things. Let’s try to give recognition to the people who make a difference in a positive way. I know what you’re thinking…”Who would that be?!?” A lot of people are likely making a positive difference in your life every single day. I believe in writing complimentary letters or emails when someone offers me exemplary service, and I do it regularly. My family makes fun of me, in fact, for always writing complimentary letters, but I always remember that people are quick to tell someone when they’re angry, but not so quick to tell someone when they’re happy.

  • The barista at your local coffee shop who starts making your coffee when she sees you drive up every morning? She’s helping you start your day right…with caffeine…and without having to talk before you’ve had it!
  • The teacher who smiles and waves as you drop off your child at school in the morning? He got up extra early to work carpool duty, and he’s doing it with a smile, so your child will see a smiling face when he arrives.
  • The TSA agent at the airport who is at the end of her shift but still smiles and tells you she likes your shoes? She could just herd you through like cattle, but she makes a conscious choice to be friendly with everyone who goes through security.
  • The food truck employee who helps you pick up all the belongings that fell out of your handbag and onto the sidewalk? He could have looked the other way.
  • The administrator at school who decides to close the school because inclement weather is expected? And maybe the weather never arrives? That administrator was looking out for the welfare of your child and others based on the information he had.
  • The waiter at your favorite restaurant who greets like an old friend when you arrive? And then brings your favorite drink before you order it? He could act like he has never seen you before and give you standard service, but he chooses to go above and beyond.
  • The employee at the dry cleaner who helps you carry your dry cleaning to you car, because you have twenty items, and they’re heavy? He could have let you struggle with it all.
  • The teacher who stays late at school to help your child who has fallen behind in math? She has kids of her own who will need her help when she finally gets home.
  • The airline reservations agent who works extra hard to find you a seat on a good flight after your flight cancelled? She could have taken one look and decided you would have to leave the next day. Instead, she got creative and found a way to get you home that day.
  • The nurse who is caring for your terminally ill mother, but takes time to check on your emotional well being? She could be uncaring. She could do what’s required of her and nothing more, but she knows it’s hard for you.
  • The airline employee who pushed your grandmother’s wheelchair from the airplane to the curb when she came to visit? And they seemed like old friends by the time they got to the curb? He could have pushed her in silence, but he chose to engage her in conversation instead…and she had a big smile on her face, even though you were a few minutes late picking her up.
  • The grocery store employee who walks you to the item you’re looking for instead of giving vague directions to the aisle? She could have just said “aisle 3” without even making eye contact, but she dropped what she was doing and walked with you to the item.
  • The hotel employee who, upon finding out your child has the flu, sends up a complimentary bowl of chicken soup through room service? And some hot tea for you? He wanted you to be comfortable and went above and beyond to make it happen.
  • The hotel employee who has your favorite bottle of champagne waiting in your room when you arrive? She’s making you feel special.
  • The Walmart greeter who has been greeting you for years with a big smile every single time.

For the month of December, take notice of all the folks who make your day a little brighter…and write those complimentary letters or emails. Talk to their managers. Tell the administrator you think she’s a good leader. And if you’re in a situation that calls for tipping, tip extra to those who make you feel special while telling them you appreciate their kindness and outstanding service. You will likely make their day, and you’ll feel a lot better too!

Maybe a month of positivity will make it a habit! 

 

 

Sweet Sixteen!

Our daughter is a high school sophomore, and she and lots of her friends are turning 16. No one is more excited than she is. In fact, if I asked her right now how long till her birthday, she could likely tell me how many days and how many hours. More importantly, if I asked her how many days till she can test for her drivers license (a few days after her birthday), she might know down to the minute.

Lots of friends have told me stories about watching their kids drive away on their own for the first time. For some, it’s scary and nerve-wracking. Others say it’s exciting, knowing their children are gaining more independence. One friend has told me how upset she was when her son drove to school by himself for the first time, because it hadn’t occurred to her that the last time she drove him was the last time.

While we are excited for our daughter, there is a little apprehension. She’s 16, and her brain still works like a 16-yr-old. Driving is a big responsibility. We have done everything we can to prepare her for this moment. While North Carolina requires young drivers to log 60 driving hours while they have their learner’s permits, we have required her to log 120 hours. It gives me a little peace of mind to know she has logged double the required number of hours. We have reviewed different situations in driving:

  • Always STOP before turning right on red when clear.
  • When the light turns green, look to make sure cars aren’t coming before driving into the intersection.
  • Plan your route before you leave home.
  • Avoid difficult left turns.
  • At a certain shopping center in Charlotte, never use a particular entrance/exit.
  • When coming around a bus in said shopping center, be aware that cars might not see you and will turn in front of you.
  • Slower traffic keep right.
  • When brake lights come on in front of you, immediately put your foot on the brake…and watch for brake lights two or three cars in front of you.
  • Don’t follow closely.
  • Avoid high traffic areas when possible…and high traffic times too.
  • Don’t play loud music; you need to be able to hear what’s going on around you.
  • Pay extra close attention in roundabouts. You might know what you’re doing, but it’s difficult for lots of people.
  • If you’re not sure you can fit into a parking space easily, just drive farther out in the parking lot. You’re healthy. You can walk.
  • No cell phone usage or other distracted driving.
  • Be smart/use good judgment.
  • Pay attention to road signs!

There are so many things to know/learn when driving. I remember when she was younger, she once asked me if driving is difficult. I explained to her that no, the act of driving is not difficult; it’s the other drivers/cars on the road that make it difficult. Anyone who can drive will know that is true. You never know when someone will follow you too closely or stop unexpectedly in front of you. You never know when a car will turn in front of you or change lanes on top of you. And we all make mistakes while drivingwe just have to hope we don’t make big mistakes. And if you’re wondering…yes, I’ve taught her all about the courtesy wave…when someone lets you into traffic…when you make a mistake that affects another car…courtesy wave.

So here we go…in a few days, if she passes the test, she will be driving by herself. Several of her friends have failed the driving test the first go-round, so we aren’t counting on it being a sure thing. My husband will take her to the DMV, and they will call me afterward. He navigates government offices better than I do. He also navigates cell phone stores better, but I’ll save that for another day.

The bad news is that I won’t have that car time to chat with her. Now, when I bring her home from school or sports practice, that drive time is a little decompression time. We catch up. She likely won’t be a passenger in my car very often for the rest of her life.

The good news? I won’t have to drop everything to pick her up somewhere. She can drive herself to and from school and sports practices. She is excited. She is gaining some independence, and I can have a cocktail on the patio in the afternoon!

Don’t we all remember when we got our driver’s licenses? Don’t we all remember how it felt like forever till we had them? It’s a milestone. It’s a big deal. It’s what makes the sixteenth birthday a special one. And I’m excited for her to spread her wings!

Now, she just has to pass the test.