Category / anger

by Kelly Mattei

Complimentary Letters

How many times have you called a business and complained about something that happened while you were there? How many times have you emailed an online retailer to complain about the quality of a product or the slow shipping time? How many times have you complained about bad food at a restaurant? How many times have you complained about bad service on an airplane? How many times have you complained to an administrator at your child’s school about a teacher, an incident, or just something you felt was substandard?

Now…stop and think about how many times you have written an email or letter to compliment someone for offering outstanding service. How many times have you told the manager of a restaurant that your server did an excellent job? How many times have you told administrators at your child’s school they are doing an outstanding job or that a teacher is making a difference in your child’s education?

It’s easy to get into a habit of complaining. It’s easy to call and say your child is being treated unfairly at school. It’s easy to tell an airline how mad you are that your flight didn’t go as planned. It’s easy to send your food back in a restaurant. Complaining is easy.

Let’s try an experiment for the month of December.

Starting now, let’s make the last month of this year…this decade, even…the most positive month we can make it. Sure bad things are going to happen, but unless they’re really going to affect someone’s life long term, let’s try to see the sunny side of things. Let’s try to give recognition to the people who make a difference in a positive way. I know what you’re thinking…”Who would that be?!?” A lot of people are likely making a positive difference in your life every single day. I believe in writing complimentary letters or emails when someone offers me exemplary service, and I do it regularly. My family makes fun of me, in fact, for always writing complimentary letters, but I always remember that people are quick to tell someone when they’re angry, but not so quick to tell someone when they’re happy.

  • The barista at your local coffee shop who starts making your coffee when she sees you drive up every morning? She’s helping you start your day right…with caffeine…and without having to talk before you’ve had it!
  • The teacher who smiles and waves as you drop off your child at school in the morning? He got up extra early to work carpool duty, and he’s doing it with a smile, so your child will see a smiling face when he arrives.
  • The TSA agent at the airport who is at the end of her shift but still smiles and tells you she likes your shoes? She could just herd you through like cattle, but she makes a conscious choice to be friendly with everyone who goes through security.
  • The food truck employee who helps you pick up all the belongings that fell out of your handbag and onto the sidewalk? He could have looked the other way.
  • The administrator at school who decides to close the school because inclement weather is expected? And maybe the weather never arrives? That administrator was looking out for the welfare of your child and others based on the information he had.
  • The waiter at your favorite restaurant who greets you like an old friend when you arrive? And then brings your favorite drink before you order it? He could act like he has never seen you before and give you standard service, but he chooses to go above and beyond.
  • The employee at the dry cleaner who helps you carry your dry cleaning to you car, because you have twenty items, and they’re heavy? He could have let you struggle with it all.
  • The teacher who stays late at school to help your child who has fallen behind in math? She has kids of her own who will need her help when she finally gets home.
  • The airline reservations agent who works extra hard to find you a seat on a good flight after your flight cancelled? She could have taken one look and decided you would have to leave the next day. Instead, she got creative and found a way to get you home that day.
  • The nurse who is caring for your terminally ill mother, but takes time to check on your emotional well being? She could be uncaring. She could do what’s required of her and nothing more, but she knows it’s hard for you.
  • The airline employee who pushed your grandmother’s wheelchair from the airplane to the curb when she came to visit? And they seemed like old friends by the time they got to the curb? He could have pushed her in silence, but he chose to engage her in conversation instead…and she had a big smile on her face, even though you were a few minutes late picking her up.
  • The grocery store employee who walks you to the item you’re looking for instead of giving vague directions to the aisle? She could have just said “aisle 3” without even making eye contact, but she dropped what she was doing and walked with you to the item.
  • The hotel employee who, upon finding out your child has the flu, sends up a complimentary bowl of chicken soup through room service? And some hot tea for you? He wanted you to be comfortable and went above and beyond to make it happen.
  • The hotel employee who has your favorite bottle of champagne waiting in your room when you arrive? She’s making you feel special.
  • The Walmart greeter who has been greeting you for years with a big smile every single time.

For the month of December, take notice of all the folks who make your day a little brighter…and write those complimentary letters or emails. Talk to their managers. Tell the administrator you think she’s a good leader. And if you’re in a situation that calls for tipping, tip extra to those who make you feel special while telling them you appreciate their kindness and outstanding service. You will likely make their day, and you’ll feel a lot better too!

Maybe a month of positivity will make it a habit! 

by Kelly Mattei

And They Said It Wouldn’t Last

On August 19, my husband and I will celebrate our 19th wedding anniversary. We were married in 2000, when we were both rapidly approaching our mid-thirties. We had known each other for three years, having met through a mutual friend with whom I worked.

I was 33, and he was 34, and when we got married, I was living in Mobile, Alabama, and he was living in Charlotte, North Carolina. We had met in Mobile in 1997, but he had moved to Charlotte soon thereafter, so we had a long-distance relationship, and I had no plans of moving unless I was married. I’m sure I could have found a job in Charlotte, but at 33, I wasn’t willing to make a partial commitment to a man; I needed a full-on commitment if I were going to move.

So we were married on August 19 in the historic First Presbyterian Church in Wetumpka, Alabama. When we returned from our two-week Hawaiian honeymoon, we went to Mobile and loaded a truck with all my belongings and moved them to Charlotte. I had lived in different places, so moving was not a challenge for me. In fact, the longest I had ever lived anywhere at that point in my life was nine years…moving wasn’t a problem. Of course, my family was in Alabama, but I could visit whenever I wanted, and we talked every day.

Not gonna lie. The first year was challenging. Remember, we were 33 and 34. We had both been living alone for years, and I loved living alone….eating cereal for dinner in front of the TV; staying up as late as I wanted; being in charge of the remote control; not answering to anyone…you get the picture. We were two (and still are) two very different people. He likes to be home. I like to be on the go. In fact, home, for me, is just a place to change clothes. And I’m always planning my next trip. He’s quiet. I’m not. Seriously, he is very quiet and reserved. But we were married. Suddenly, I had to be more grown up. I had to cook and eat real meals at the table instead of sitting cross-legged on the floor. My husband liked to go to bed earlier than I did, and he always held the remote control. Life was different, and when I was down, he didn’t understand. What did I not like about leaving a one-bedroom apartment? Well…that little one bedroom apartment was my space, and after getting married, it seemed I rarely had my space. I’m sure there were people who could sense the tension and thought, “They’ll never make it.”

But one year in, I was accustomed to married life. In fact, one year in, and I was flat out enjoying it. We got a dog…an Airedale Terrier I wanted to name Fannie after a college friend, but the husband wouldn’t go for “Fannie.” We opted for Annie instead. She has been gone for several years now, but I still wish we had named her Fannie.  And then, 2.5 years after we married, we were expecting a baby. We found out in May 2003 it was a girl, and we were thrilled. She was born in October of 2003, and no one ever loved a baby more than we love that girl. But again, there was added stress. We were sleep deprived. We were exhausted (mostly me). But after the first few months, we started to get more sleep. We started to have more fun, and the stress of having a baby in the house subsided. We were a happy little family of three.

It hasn’t been all fun and games. In 2005, my husband’s beloved grandmother passed away, and all of us were heartbroken. She was kind and caring, and she was a force of nature. At the same time, my mother was driving from Mobile to Birmingham (4-5 hours) all the time, trying to get my grandmother settled in to assisted living, and my daddy was having undiagnosed health issues. In February 2006, he was diagnosed with pancreatic cancer, and he died that same year…eight months after his official diagnosis. My heart was broken. While I had lost grandparents, I had never experienced a loss as terrible as that one. It was the hardest time of my life, at that point. I was truly devastated. My heart ached in a way I didn’t know it could.

After that, my husband had not one, but two brain surgeries, and we survived that. I say “we,” because it was hard on both of us. Physically and mentally, it was difficult for him. It was emotionally and mentally hard on me. He came back from surgery a different person, but we got through that too. You can read about it here. And then, I lost my mother in December 2017. It took the wind out of my sails. I slept for a month afterward. I had learned some coping skills after the losing my daddy, but it didn’t matter. Nothing could have prepared me for the loss of my mother. I can still get upset at any moment, and it has been 20 months since she passed.

But my husband helped. He understood. He knew that when I stayed in bed in January of 2018, I needed to be there. He looked out for me. He supported me. And then, one of my dearest friends died in June 2018 after battling cancer for 30 years. My husband supported me through that too.

We’ve had our share of heartaches, but we are a team, and we deal with them together. We have had our share of disagreements, but we’ve moved past them. Sometimes he thinks I’m absolutely insane, and vice versa. I’m not going to lie and say it has been easy. It hasn’t always been easy. I don’t always understand him, and he doesn’t always understand me, but we try.

But married life hasn’t been all about loss. It hasn’t been all been difficult. We love raising our daughter together. We love sitting out on the patio together in the evening…sipping Prosecco and listening to jazz music. We have enjoyed going to lots of concerts together. At night, before we go to sleep, we watch an episode of Chrisley Knows Best, The Young and The Restless, or CSI: Miami. He helps me plant the garden every year, and I tend it. We both love to watch college and NFL football, so fall is a busy time for us. And we try to go to all our daughter’s field hockey and lacrosse games. He brings me coffee in bed every morning, because he learned that I’m a lot happier if I wake up with caffeine. I go to bed earlier, because he likes to get to bed earlier than I do. We laugh a lot…at each other and with each other. We have fun together. We are thankful we wake up every day. We appreciate the life we have together.

Our daughter is about to start her sophomore year of high school, and in three short years, she will be heading off to college somewhere. We will enter a new phase of life, God willing. And we will have to adapt to more changes. Right now, we aren’t always on the same page for our plans for the empty nest years. But I’m sure we will find ways to compromise. We will find ways to make sure we both get to “live the dream.” He wants the Gulf Coast, and I want to travel to different cities. We will find a way to make it all happen, and we will have fun along the way….God willing.

Happy 19th Anniversary, Cary! And they said it wouldn’t last…

by Kelly Mattei

Do The Right Thing

Do the right thing.

We hear it almost every day, and I love the reminder. Do I always do the right thing? No. I will admit it…straight up. I don’t.

And neither do you.

Today, I was browsing through Facebook, and on a friend’s post, someone wrote, “You always do the right thing.” Now, don’t get me wrong. This friend of mine does the right thing almost all the time. She is a wonderful person with a giving heart, no doubt. However, she posted recently that a woman on the beach had told her she was beachcombing incorrectly and accused her of being rude. This woman told her you should never start beachcombing in front of another beachcomber. What? I had never heard that, and neither had my friend, but the woman clearly thought my friend was doing the wrong thing. Sometimes, the right/wrong thing is in the eye of the beholder.

Many times, I’m behind cars who are cruising in the left lane of a highway. I think they are rude and choosing to do the wrong thing, but they probably have no idea the left lane is for passing. 

No one always does the right thing, and that’s partly due to the fact that, as humans, we are inherently flawed. Does it mean we always do the wrong thing? No, but sometimes we do the wrong thing. As I’ve gotten older, one thing I’ve learned is that it is impossible to always do the right thing. It is possible to try, but no matter what, “you can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time.” (John Lydgate) Sometimes, making one person happy makes another person sad. Maybe two friends want to make plans with you for the same day. One is going to be, at best, disappointed when you can’t get together…or maybe furious…depending on the person.

And sometimes, we do the wrong thing without even realizing it. Maybe your in-laws feel slighted because you spend more time with your family than with them…they think you are doing the wrong thing. Maybe you don’t know the left lane is for passing. Perhaps you think it’s OK to beachcomb in front of another beachcomber…or maybe you’re the person who is rudely explains the “rules” to the other beachcomber. Maybe you sign up to be on a committee but forget the meetings or always find you have something “more important” on the calendar when the meeting rolls around. Maybe you forget to meet a friend or family member somewhere. Perhaps you exclude someone you should have included. Maybe you were quick to anger. Maybe you didn’t attend a friend’s 50th birthday party. Maybe you got caught up in a conversation you should have walked away from. Maybe you didn’t defend your friend when someone was talking about her. Maybe you tried to do the right thing and it went awry. Maybe a wrong was perceived by someone that you didn’t perceive as a wrong. Maybe you found yourself in a situation and just didn’t know how to handle it, so you didn’t handle it at all.

There are so many ways to do the wrong thing…intentionally or unintentionally. Life is complicated. And remember…everyone has different sensitivity levels, making it even more difficult to know what’s right and what’s wrong. If someone tells me I shouldn’t comb the beach in front of another beachcomber, I’m thinking that person is completely and utterly nuts, but she’s thinking I’m rude. If someone calls me at the last minute to cancel lunch plans, I don’t freak out…I’m a low-maintenance friend; but to some folks, that’s a big deal.

But do most folks try to do the right thing? Yes, I like to believe so. I try to do the right thing, and often, I fail. That’s life. The only people who don’t make mistakes are the ones who don’t do anything.

Here’s the thing: Sometimes you’re the windshield, and sometimes you’re the bug. That’s a funny way of saying sometimes we are the offender, and sometimes we are the “victim.” Personally, I don’t like to be either one.

You’ve likely heard this: People who live in glass houses shouldn’t throw stones. And you know what? We all live in glass houses. As much as someone might like to think they’re perfect, they’re not.

Everyone makes mistakes, and no one always does the right thing. I’m usually quick to warn folks I am going to anger them at some point…I will likely say the wrong thing or do the wrong thing. People get mad, and when I’ve done something wrong, I totally understand why someone gets mad about it. But sometimes, our perceptions are different…maybe you think I did the wrong thing, but I disagree. That’s life too.

Over lunch with my friend, Jennifer, we discussed this recently. We acknowledged that everyone is flawed. But you know what we decided? We decided real friends know our flaws and love us anyway.

Try to do the right thing.

 

 

by Kelly Mattei

Poking The Bear

animal animal photography bear big

Photo by Photo Collections on Pexels.com

My husband and I were talking last night about the losses we have had to endure since we were married. He lost his beloved grandmother in 2005. I lost my dad in 2006, and then I lost my mother in December 2017. We were devastated over every single loss, and honestly, it sticks with us. I don’t walk around in a state of sadness. I’m generally pretty happy, but occasionally, the sadness will break through, but I never know when that will be. And the interesting thing is that sometimes, the grief doesn’t manifest itself as sadness. It manifests itself as forgetfulness, indifference, or anger.

The forgetful part of grief just can’t be explained. I don’t know if my brain went into pure survival mode after each loss, but in the first six to eight months after each loss, I couldn’t remember anything, and I’m known for having a good memory. With the loss of my mother in December 2017, it seems to have lasted longer. It has been 16 months (to the day) since she died, and I’m still having trouble with my memory. Obviously, I loved my mother, but I think the loss of a second parent is more difficult, even in my 50s, simply because I know I don’t have a parent anymore. It does a number on the brain. My brain seems to have channeled all its energy into survival mode, and a lot has fallen by the wayside, including my memory. In fact, I’m hoping my memory is in recovery mode now, but if I forgot something that was important to you…I’m sorry. I’ve even forgotten things that were important to me.

Indifference comes into play when I hear someone complain about something that I think is not a big deal in comparison to losing a loved one. Indifference comes into play when I think someone is making a mountain out of a molehill…and I tend to think that a lot. During the past week, my bank account was hacked, and I had to set up a new checking account. Ugh. Also, during the past week, an angry driver, who mistakenly thought he had the right of way in the Target parking lot, clipped my car. It was annoying. I know people who would have cried and would still be crying about both events, but I have the perspective of grief. I know those things aren’t small problems, but they aren’t as big as losing a loved one. Seriously, grief changes your perspective. A grieving person might even be indifferent about something that is important to you. Planning a party? The grieving person might not care about coming to your party. Don’t be offended.

Anger is a whole different beast. I’m not really into astrology, but anyone who knows I’m a Gemini would say I’m a true Gemini. I’m happy-go-lucky most of the time, and I truly want to be happy-go-lucky all of the time, but if I’m cornered or pushed too far…not so happy-go-lucky. In grief, the “not so happy-go-lucky” part is more easily triggered. It’s not something I’m proud of. It’s not something I want to continue, and I work really hard to keep it in check, but I think, in grief, we tend to wear our hearts on our sleeves. Well, maybe I shouldn’t generalize. Maybe I should say, “In grief, I wear my heart on my sleeve.” I’ve never been one to “get my feelings hurt,” and I’m still not. In grief, I don’t “get my feelings hurt,” but I do find I’m more quickly angered. That doesn’t mean I’m always angry. It means I don’t want anyone to poke the bear.

The one emotion everyone expects from grieving people is sadness. And yes, I’ve had profound sadness. For a month after Mother died, I went to bed. I barely functioned. I’ve written about it before. I gave myself permission to stay in bed for that month…crying whenever I needed to. After that, I forced myself to get up and get moving, but that doesn’t mean the sadness didn’t creep through every now and then…it still does. In fact, on the 30th of every month, I find myself calculating how long Mother has been gone…just as I did for years after Daddy died. Now I don’t have any parents. I don’t have a mother or daddy I can call for advice. Fortunately, I have some trusted family members, but they’re still not my mother or daddy.

So here’s what I’m telling you. A grieving person might be wearing their emotions on their sleeves for a long time. We all grieve differently, but don’t be surprised if your grieving friend is emotional for longer than you expect. Don’t be surprised if you don’t get the reactions you expect. Don’t be surprised if they forget things…even important things. Don’t be surprised if they are quick to anger.

In fact, I think of the grieving person as a bear. A bear lives in survival mode, except for the hibernation period, which was also part of grief for me. If there is something you wouldn’t do to a bear…annoy it, anger it, corner it…then don’t do that to your grieving friend. Look at the claws on the bear in the picture above…that’s what grief can bring out.

Simply put…don’t poke the bear.

***Please note: if you are grieving and having difficulty returning to regular life activities, please seek professional help. ***

 

 

 

 

 

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