I Arrived, But My Luggage Didn’t

One would think your luggage would always arrive as expected on a nonstop flight…not always the case.

Lots of folks will be flying out for Spring Break soon! Students are parents are looking forward to lots of fun. But it’s not fun to arrive without luggage.

On New Year’s Day, my teenage daughter and I traveled to Los Angeles to meet some friends from Ohio. We live in a city that is a hub for American Airlines, so we are fortunate to have lots of nonstop choices. One would think your luggage would always arrive as expected on a nonstop flight…not always the case.

American Airlines handles lots of bags successfully every single day. I’ve flown American Airlines countless times over the past 18 years, and I’d never had an issue till this LA trip. I love American Airlines, so I’m not bashing them. I’m simply telling a story in hopes that someone will learn something.

Upon arrival in LA, my daughter and I walked down to the luggage carousel to retrieve our checked bags. We had just reached the carousel when I received a message from American Airlines, telling me one of the two bags we had checked was delayed. I told my daughter, and she looked terrified, saying, “I hope it’s not mine!” Because we took an early flight out of Charlotte, she wore more casual clothes than I did. I don’t dress up when I fly, but I don’t dress down either.

While my daughter waited at the carousel for one bag, I got in line at the baggage counter. The line was short…only one person ahead of me. When it was my turn, I told the agent one of our bags had been delayed, and we would need to have it delivered to our hotel. I wasn’t frantic. I wasn’t angry. The info I was getting from American Airlines said it would arrive on the next flight. While I was talking to the American Airlines agent, my daughter approached with her bag. She was smiling, knowing she would be able to change as soon as we got to the hotel. Whew!

Could I have been angry? Maybe. Should I have been angry? No. Was I worried? No. Was I panicked about our dinner plans for the evening? No.

I’ve only had my bag delayed one other time…on a different airline. And I learned some valuable lessons from that first experience. I’m going to share those lessons, so maybe no one else will panic when their bags don’t arrive.

  1. Don’t dress down when flying. This doesn’t mean you need to dress up. Wear something you will be OK wearing for the first full day of your stay, in case your bag is delayed. On the January trip, I wore something on the flight I could wear anywhere we went that day…even to dinner. My shoes were cute and comfortable, so I was fine in those for the day and night as well. On that particular day, I had opted for mostly black…pretty safe for most places.
  2. Don’t put valuables in checked bags. Jewelry and expensive shoes/accessories do not belong in your checked baggage. On our trip, I was wearing the most expensive shoes and jewelry I was taking for the trip, so I didn’t have to worry about never seeing them again. I had a few more pieces of jewelry and another nice pair of shoes with me, but they were in my carry-on. Never check anything that’s irreplaceable.
  3. Carry medications/change of clothes/makeup in your carry-on. I have some necessary restless leg medications that I cannot live without. Well, I could live without them, but I wouldn’t sleep. I always put them in my carry-on. Same for makeup. Yes, I can live without it, but I don’t want to. And frankly, makeup is expensive and difficult to replace on the fly. I also like to have a lightweight change of clothes in my carry-on. And if you’re going to a sunny destination, stick a swimsuit in your bag, so you can hit the pool/beach till your bag arrives. Toothbrush/toothpaste/hairbrush…all in my carry-on. Follow TSA regulations for liquids/gels.
  4. Take a photo of your bag with your smart phone. Take a photo of your checked bags, so if one is lost, you can show it to the baggage agent. In LA, the baggage agent was thrilled when I was able to show that to her, making her job easier.
  5. Make sure you have your name/number on your bag. The tag should list your last name and cell phone number. I also put a sticker inside my bag with my name and number on it. That way, if the bag is misplaced, someone can call me if they find it.
  6. When checking your bag, make sure the airline tag shows your name and destination. This sounds silly, but it doesn’t hurt to double-check. If the wrong tag gets put on your bag, you might never see it again.
  7. Take a photo of your bag claim check. I’m the queen of misplacing things, so I always take a photo of my claim check, thinking I’m more likely to lose that than I am to lose my phone.
  8. Download the airline app before you travel. Because I use the American Airlines app, I was informed via message through the app that my bag had been delayed.  It makes it a lot easier to keep track of where your bag is.
  9. As soon as you realize your bag is delayed, report to the baggage counter. In our case, because there were two of us, my daughter could wait for one bag while I spoke with the agent. Make sure the agent has the correct delivery information. Before walking away, I asked her to read my hotel’s name/address/telephone number and my number back to me. And I got her name and direct phone number, as well.
  10. When you arrive, inform the hotel you are expecting a delayed bag. When we were checking in at our hotel, I told the bellman and the front desk agent we would be receiving a delayed bag later. They assured me they would accept the delivery and take it to my room as soon as it arrived.

On our trip, just as promised, American Airlines delivered my bags later that day. In fact, it arrived earlier than promised. I was prepared to wear the outfit I had on to dinner that night, but when the bellman brought my bag to the room, I was thrilled. But if the bag hadn’t arrived till later, I would have been fine too, because I had planned ahead.

Happy Travels!

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Group Text Etiquette

Group texts…I’ve started some and I’ve been included in others. Chances are, you have been on a group text too.

Sometimes I love technology and sometimes I hate it. I love when I can text five friends at the same time to share pictures of their sons or daughters involved in an activity. I love when we can arrange group gatherings more easily because of group texts, emails, or Facebook Messenger. Really, it can make life so much easier.

I was included on a group message on Messenger recently about an upcoming event. We were all able to let each other know if we would be participating, and we were able to volunteer to help with certain things. And maybe I did the wrong thing: once I knew my job, I dropped out of the message. Yep…dropped out of it. But I wasn’t making some terrible statement. I wasn’t saying I didn’t want to be involved in the event. I simply didn’t need to know how the sausage was made! I knew my job, and I knew I would do it.

A friend who was on the same message called me shortly thereafter, asking, “Did you leave the group message?” I replied, “Yes. Was that wrong?” I explained that the host knew I would be there, and she knew what I would be bringing…did I really need to know what everyone else was doing? Did I really need to hear my phone “ding” every two seconds for the rest of the day?!

Maybe I broke some unwritten rule. I’m kind of a no-nonsense, “just the facts” kind of person. When we had our pool resurfaced a few years ago, I asked the contractor when it would be ready. He started telling me what all they had to do, but really…I didn’t need to know how the sausage was made. I just wanted to know when I could use my pool again. Of course, I tried to say it in a nice way, “I have no idea what all that means. I’m leaving town for a couple of weeks, so I guess what I’m actually asking is what date the pool will actually have water in it. What date will we be able to get in the pool?” Just the facts, sir. Despite the fact that I am from the Heart of Dixie…in the Deep South…I’m just not good at sugarcoating things…at all.

So in that recent group message, it was the same situation: I didn’t need to know what Susie and Mary and Jane were bringing…I needed to know my job. I didn’t need to get more notifications on my phone.

Remember when we all first started doing the group email thing? Remember how everyone would “reply all”? I hated that. I still hate it. When I send a group email, I usually say, “Please do not reply ALL. Please simply reply to me.” But you can’t do that in a group text or group message on Messenger. You have to suffer through all the notifications that someone else has responded…unless you leave the group. And if it’s something I won’t even be participating in, well, I’m out as soon as I say I won’t be participating. Once I tell the host that I can’t be involved, I’m out. Get it?

Am I breaking some unwritten rule by taking myself out of group texts and messages when the business part seems to be done? If you’re not volunteering to help with decor for some event, do you really want to read all the texts about it? Am I crazy? Better yet…am I offending people when I leave the group?

Lots of times group texts are fun and/or necessary. There are plenty of times that we’re sharing pictures. I’m totally staying in that. I have some group messages with college friends that we use for special things. We don’t constantly send messages to the group…only when there is something we really want to share. Son’s getting married? Daughter made the team? And then there are times we are still in the middle of discussing what to do for decor for an event…I’m totally staying in if I’m participating. But if I’ll be on vacation while y’all are decorating, I’m leaving the group text. Sorry. I certainly don’t mean to hurt any feelings, but my brain can only take so many “dings” on my phone.

I can’t possibly be the only one who gets annoyed by excessive notifications. Lots of folks have made memes about it, so I know I’m not alone.

So, if I’m ever on a group message or text with you, don’t be offended if I leave it. Either I’m not attending the event you’re discussing, or I feel like the business is done, and I know what my job is. I’m not leaving you; I’m just leaving the notifications/dings.

I have a friend who once told me that if someone doesn’t return her phone call promptly, she automatically thinks she has done something to offend them. I told her, “Oh, I always think they didn’t get the message…or they’re out of town…or they’re as busy as I am.” I guess I’m just not easily offended, so I don’t expect people to be easily offended.

But please…someone tell me if it’s offensive to leave a group text. If it is, I will find a way to tolerate the excessive notifications and dings on my phone…or maybe I’ll just go back to an old flip phone that doesn’t receive texts!

 

 

 

 

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