Tag / airport

by Kelly Mattei

Making Memories

Making memories.

Yesterday, my daughter and I returned home from a trip to the Bahamas. We went with my college friend and her daughter. Our daughters were born about 17 months apart; her daughter is 21, and mine is almost 20. Our girls go to the same college and have been friends since they were born, but it had been a while since we had vacationed together. It was time to make new memories.

And we did.

Our friends flew out of Atlanta, and we flew out of Charlotte, so we all met at the hotel. My daughter and I arrived several hours late, but it was fine, because we got there safely, and we got there in time for dinner.

We had all sorts of plans for making special memories. We just knew we would celebrate our birthdays each night at the different restaurants where we had reservations. We thought we would likely spend some time on the beach drinking cocktails out of coconuts or pineapples. Oh, we had plans…but we were flexible.

And nothing happened the way we thought it would. In fact, the things we are most likely to remember were completely unplanned…just like always. Sure, we enjoyed our planned dinner on the first night. We even celebrated my friend’s daughter’s birthday. We also overate, so when the staff came out singing Happy Birthday, we didn’t even want dessert. We enjoyed the fountain light show. We spent time in the casino. We made new friends. Lots of the time, the girls did their own thing while we (the moms) just lounged by/in the pool all day. At 56, I’m just not good about baking in the sun for hours in tropical weather. Give me a cocktail and a pool instead…so that’s where we spent our days. The girls found a more “happening” pool (no old people!) to spend their days, and we were so glad they were having fun and making memories together.

We canceled two of our dinner reservations, because the girls made other plans. We (the moms) didn’t mind one bit. And on the last full day, the girls hung out with us in our pool cabana and in the pool. I think they were tired from the day before. We made some great memories laughing in the pool and chatting over cocktails with our girls, since they are both of legal drinking age in the Bahamas.

But the funniest memory we made on the whole trip was completely unplanned…and it was a doozy! In fact, I’m guessing I don’t know many people who can say they share this memory. Lots of people can say they have visited the Bahamas. Lots of people can say they dined at the restaurants and spent time in the casinos. Lots of people can say they met interesting people on vacation. Lots of people can say they got lots of rest or stayed out all night.

How many people can say their taxi ran out of gas on the way back to the airport in Nassau?

Well, we can! We hopped in a cab at the resort, and about five minutes later, the car swerved a little. Then it swerved again. I looked at my daughter, who was sitting next to me in the back seat. She looked confused too. And then our taxi driver said, “I think we are having a fuel problem.” A fuel problem? Like running out of gas?!?! Yep…she got us off the road just in time to run out of gas. The driver hopped out and started trying to flag down other cars, and my friend’s daughter looked at the dash. She said, “All the lights on the dash are on! Should we get out of the car? Or does that just mean we ran out of gas? Is that what happens when you run out of gas?” I replied, “I don’t know! I’ve never run out of gas!” We all laughed. My brain was working, and I knew, if all else failed, I could call my friend who works at the Nassau airport, and she could send a taxi for us, but our driver flagged one down pretty quickly. Crisis averted.

We got out of the taxi and loaded our bags in the other taxi, and we were on our way. The original taxi driver was with us, and she was apologizing profusely. I told her not to worry…we had just made a new memory!

And you know what? It’s true. We will likely remember running out of gas on the way to the airport for the rest of our lives.

Sometimes, a minor crisis becomes a funny memory, and that’s what happened here.

by Kelly Mattei

Basic Travel Outfits for Women

Basic travel outfits for women.

I have always loved travel. I love hopping on a plane with my husband, my family, or with friends and heading off to somewhere fun. But first I have to get there. Right out of college, I was a flight attendant for a hot minute. When you work for an airline and travel on an employee pass, there is a dress code. Traveling on an employee pass, I was required to dress professionally, and that set a tone for me. Therefore, I like travel clothes that look good but give me some comfort. You won’t see me on an airplane in athletic shorts…or shorts of any kind. You might see me in joggers, because they’re comfortable, and I can dress them up. As summer gets closer, more people travel, so I have some recommendations. Here are some travel outfits I love:

Wide Leg Jumpsuit. As I scrolled through Instagram a few weeks ago, I came across a wide-leg, short-sleeve jumpsuit perfect for travel. It has a v-neck, and it also has some spandex, meaning stretch, so it’s more comfortable on long flights. It comes in a variety of colors, but I prefer the darker colors. I have ordered this in several colors, but the black is my fave. It’s great, because the v-neck is flattering, and the wide legs make it easy-fitting. At just $35.99 (yes, you read that right), it’s a great buy. Pair it with a cute jacket for some dimension. I love to add a scarf for a pop of color; it can also act as a lightweight blanket on a chilly flight. To purchase this fabulous piece (picture below) from Amazon, click here.

Amazon Essentials Joggers. Somehow, I got lucky and stumbled upon the inexpensive Amazon Essentials Joggers a year or two ago, and since then, I have accumulated a collection. While they offer a variety of colors, my entire collection consists of black joggers. They’re lightweight. They’re cute. They’re flattering, and most importantly, they are wash-and-wear…so easy! I know what you’re thinking: sweatpants. Sure, joggers can be considered sweatpants, but these can be dressed up, without a doubt. In winter, I wear them with cute ankle boots and sweaters, while in warmer months, I wear them with wedges. Priced under $20, these joggers are so inexpensive, you have to get them. Purchase here.

V-neck tshirt. I am pretty particular about my “t-shirt” type shirts. I like long sleeves, but they also offer this shirt in short sleeve version. I like a flattering v-neck. And I like for it to fit my arms but not hug my body tightly. I found one on Amazon that has worked for me time and time again. It works great with the joggers above or with the Miramar joggers below. Purchase it here

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Large scarf. I love a colorful scarf for “dressing up” an outfit. Years ago, I learned the “third piece,” whether it is a jacket or scarf, completes an ensemble…making the wearer appear more “put together.” It’s something I believe in, for sure. So when I’m wearing an all-black outfit, as a jumpsuit or joggers and shirt, I like to add a colorful scarf to break up the black a little and make me look complete. A large scarf can also help ensure I stay warm on a chilly flight. I found a couple of faves on Amazon that are pretty darn inexpensive. The first is a silk scarf that’s priced at under $20, and it measures 70″ x 35″…making it a good size. It comes in lots of colors and patterns, and you can purchase it here. For one that has a “cashmere feel,” and measures 78″ x 27″, click here.

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Rag and Bone Miramar joggers. OK, y’all, I’m giving away a big secret here. No joke, I have only shared this info with my closest friends, but here it is: I wear sweatpant jeans. Yep. Rag and Bone makes Miramar joggers that are printed to look like cute jeans, but they are really French terry sweatpants, and they look great! I’m not going to lie…at $225, they are pricey, but I love them. In fact, I love them so much that, over time, I have purchased two pairs in each color. They are 100% cotton, so you need to remember not to put them in the dryer when you wash them, but other than that, they are pretty easy. As joggers, they have elastic around the ankles, so they are great for lots of heights. I’m only 5’2″, and I love these, because I wear them pushed all the way down to the ankle, or I can wear the elastic underneath a little higher on my leg to make them look more cropped. These are truly some of my favorite travel pants. I can pair them with a cute top or blouse and jacket, and I look finished. No one knows they are sweats, unless they are familiar with the brand. To see the Miramar joggers on Amazon, click here. Another company, BLANKNYC offers something similar at a much lower price. I haven’t tried them (yet), but if you’d like something similar without the sticker shock, try them. The BLANKNYC version is priced under $52 in the lighter color (click here) or the darker color ($81) here.

Utility Shirt Jacket. I love a good utility shirt jacket, because it can add to so many different outfits. For travel, I have a few I use, but a favorite is definitely a Lucky Brand version. It’s olive green, so basically a neutral. I will wear it with all of the items above, and it’s offered in more than one color. It’s lightweight and well-made, and because it’s a neutral, it can be used in various ways with different styles of outfits, even dresses. Get yours here.

Blazer. If you prefer a more tailored look, a blazer might be the way to go. I have a few of these lightweight blazers from Amazon. Priced under $50, they won’t break the bank, and they’re comfortable and travel well. Offered in 15 colors, they make a great addition to any travel wardrobe. Get a few colors, and switch things up! Purchase here.

And this is when I tell you that, in order to keep these pieces from looking too casual, I never wear sneakers on planes. Personally, I prefer comfortable wedge sandals in spring and summer and comfortable boots or loafers in fall and winter. It’s just my way of dressing it all up and pulling it together. But by all means, you do you. And always remember that, if you are checking luggage on commercial airlines, you need to pack at least one change of clothes in your carry-on bag. I always pack a swimsuit in my carry-on too, if I’m going to a warm location.

Happy travels!

by Kelly Mattei

“I Can Handle This”

“I can handle this.”

As we prepare for our 18-yr-old daughter to go off to college in August, we often laugh and talk about those “what would you do?” situations. You know…what to do if your child calls you from the hospital. What to do if your child calls you with car trouble. And yesterday, even before she has left for college, I received one of those “what would you do?” phone calls from her.

Yesterday morning, my daughter was scheduled to fly back to Charlotte from Pensacola on a 9:30 flight. About 90 minutes before her scheduled flight time, our home phone rang. I’m going to be honest. Because I had gone to bed super late the night before, I was sleeping in, and the phone jarred me awake.

When I saw my daughter’s name and number on the caller ID, my blood pressure shot up and my pulse rate quickened immediately, knowing there had to be something wrong. I answered, and she said, “I don’t have my ID.” Like any mother would do, I asked, “What?!?! Why are you walking around without your ID?!? Are you at the airport?” My pulse rate and blood pressure were climbing as I went deeper into panic mode. She needed to get home for lacrosse practice. It was the whole reason we picked that flight for her return, so she would make it in plenty of time for the 4:00 practice. She said she was not at the airport and didn’t know what to do. I said, “Let me see if I can get through to American Airlines. Get to the airport.”

I called American and got the standard “we are experiencing high call volume” message, so I hung up and called my daughter back. I told her to get to the airport as quickly as she could and ask what to do there. I was in panic mode and followed up with, “If you miss your flight, you have to call your lacrosse coach and tell her why you won’t be at practice today.”

And that’s when she said, “It’s OK, Mom. Don’t panic. What’s the worst that could happen?” My mind started racing. The worst that could happen if she didn’t get on that flight? Well, she would miss lacrosse practice and possibly miss school the next day. Sure, we don’t want those things to happen, but in the overall scheme of things, it’s not a disaster. She then told me, “I Googled it, and I think TSA will work with me. I can handle this.” As soon as she said it, I Googled “TSA, lost ID.” She was right. Right there on my screen, it said TSA will “interview” the passenger in the event of a lost ID. But I was still in a panic. I said, “I’m going to text you a photo of your passport, just in case. Just get there and let me know if you make it through security. Make sure you don’t have any liquids in your bag to slow you down.” “OK, Mom. I can handle this.”

I was upset with her for being irresponsible with her ID. I was confused about what had happened to it. I was not happy about the situation, but I was glad she was facing it calmly. She texted me when she arrived at the airport, and eight minutes later…literally, eight minutes later…she texted, “I’m through security.” Yippee! I texted back, “Call me when you get to the gate area.”

A few minutes later, the phone rang, and I asked what had happened. She said there was no line at security when she got there, so she got in the PreCheck line and went straight up to the agent and explained she had lost her ID. He called his supervisor, who came over and asked if she had any form of ID. She showed her a credit card, a debit card, her insurance card, her vaccination card, and the photo of her passport on her phone. She has TSA PreCheck, but they made her go to the regular TSA line, where they swabbed each of her bags thoroughly and checked them thoroughly…and then, after clearing everything, she was on her way. I said, “I hope you thanked them.” She assured me she did. “It was no big deal, Mom.”

And you know what? She was right. It was no big deal. My dismay (and momentary panic) turned to relief and pride…I was proud of her for handling it without panic. I was proud of her for handling the situation like an adult. She, in fact, handled it way better than I did.

I think I was projecting my own experience on her. When I was a teenager and visited Mexico with some high school friends and our Spanish teacher, the wallet of one of my friends was stolen. On our way home, she was not able to return with the rest of us, because when we got to the Mexico City Airport to leave, the person who needed to sign off on her affidavit for departure was at lunch! I guess our own experiences shape us, but sometimes, we need to remember every case is unique…and what happened in 1982 might be different than what happens in 2022.

Our daughter handled the situation in a way that gave me faith that, despite the fact that she couldn’t find her ID, she used the resources at her fingertips (Google) and made things happen. She approached the TSA agent with confidence, like the adult she is, and she made it home safely. There was never panic in her voice. She has been traveling her whole life; she knows “how to do.” I guess she knew she would handle it.

And she handled it like a boss! And now I feel even more confident about sending her off to college in August. We have to let them handle these little “emergencies” so they will know how to handle them. She’s got this!

***The featured photo is from the Pensacola airport in January 2007, when our daughter was just three years old. We’ve come a long way!***

by Kelly Mattei

Eighteen Years Ago

Eighteen years ago.

Eighteen years ago, I was in the hospital, awaiting the birth of our one and only daughter. Her original due date was October 11, and I loved the thought of 10/11 as a birthday, because right out of college, I was a flight attendant for a while, and one of my favorite planes was the L-1011. It sounded like the perfect birthday to me. And honestly, October 10 sounded good too…10/10. It’s also former NFL quarterback Brett Favre’s birthday. Don’t ask me how I know that, because I don’t know how I know…I just do. I have been a football fan all my life, and he is one of my favorite quarterbacks. (Joe Namath is my absolute favorite.) So sharing a birthday with Brett Favre was pretty cool. Obviously, neither of those worked out.

Three weeks before she was born, my husband and I went out to dinner at a local restaurant. We were discussing how we had no idea what day our baby would actually arrive when the waiter delivered our appetizer to the table. As he placed the plates in front of us, I noticed he had October 12 written on his hand. As he walked away, I said to my husband, “Do you think that was a sign? He had October 12 written on his hand.” We had a good laugh. Little did we know then…

She was born on a Sunday night at 10:31pm…after I had been admitted on Friday at 7:00pm to be induced. Don’t do the math. It’s frightening. There had been a doctor checking on me for two nights, but when the next doctor arrived on Sunday night, he was ready for our daughter to be born. He knew I was exhausted and offered to do a C-section, but I said, “We could have done that yesterday. If you think she’ll be born before midnight, let’s just get this done.” And we proceeded without the C-section.

Our baby girl was a beautiful baby with a head full of dark hair. She weighed 7 pounds, 7.7 ounces, which they officially rounded up to seven pounds, eight ounces. I should have known something about her personality when we got her home. She would not sleep. She would not be quiet.

Some things never change. She has never been a sleeper. She is always busy. She is always on the go. She simply doesn’t sit still. It wore me out when she was an infant and a toddler, but after that, I took full advantage of it. When she was two, we never stayed home anymore. During the summer, we went to a local amusement park almost every day. It was somewhere we were both happy, because we were outside and interacting with other people. I had (and still have) great friends with kids the same age, so we all got together almost every day. And we traveled. I would throw her in an umbrella stroller, strap a carseat on my back, throw my carry-on into the basket underneath the stroller, and get on planes to visit family or just go somewhere. I remember pushing her through the airport with a car seat strapped on my back and hearing people say, “You go, girl!” Or one said, “Wow! You are a real woman!” I got things done. I wanted to travel, and my husband didn’t always want to go with us, so I just made it happen.

And that has never stopped. I learned a long time ago that if she got fussy as I was dragging her all over the country, all I had to do was throw some food down her throat, and she could keep moving with me. Now, she’s two or three inches taller than I am and in way better shape than I’m in, so I have to keep up with her when we travel! I try to make sure we make as many travel memories as we possibly can before she goes off to college next year, because I know she won’t want to go with me so much anymore. And that’s OK. I want her to be independent.

The way I see it, we have 42 more weekends before we drop her off at college next fall. We have another Thanksgiving week, Christmas holidays, one more spring break, and a summer before she flies the coop. If I subtract some of those weekends for things she wants to do without us, we’re down to about 36 or 38. Sounds crazy that I’ve counted, but I want to make sure we take full advantage of this time. I’ve planned a little trip for Thanksgiving, and she and I are doing a spring break with her classmates. I haven’t figured out what we are doing over Christmas break yet, but I’m working on it.

She is eighteen today. As of today, I no longer have access to her medical records without her permission. (I need to get her to get a notarized HIPAA form done, so if she gets sick and lands in the hospital, I can get information.) That baby who could do nothing for herself now does most everything for herself. She is eighteen, so she can even leave the country without my permission…alone, if she wants. Of course, she would need money from us, so I doubt that will happen without our knowledge. She even said to me recently, “As soon as I turn 18, I’m taking Life 360 [an app] off my phone.” I replied, “That’s fine! You’ll need to buy a phone, though, because your daddy and I actually own that one, and we want Life 360 on it. Oh, and you’ll need to buy yourself a car, because without Life 360, you’re not driving the one we own.” We had a good laugh!

I can’t believe it. We have come a long way! I remember when she turned one, I thought, “Wow. I survived a whole year with a baby.” It wasn’t easy. Lots of folks thought I was a lunatic, because they all had sleeping babies. Some of them later actually had babies who ran and jumped and climbed and dodged like mine did, and then they had a new appreciation for what I was dealing with. Yes, she nearly killed me that first year, but I wouldn’t have it any other way. That first year seemed crazy long, but the next seventeen seem to have passed in a flash!

Eighteen! How did that happen so fast?!?!

by Kelly Mattei

You May Now Move About the Country

You may now move about the country.

Remember last summer, when we were afraid to move around much? We were terrified of getting on airplanes and afraid to go to resorts. We were scared we would get somewhere and be hospitalized away from home, right? I was. I love to travel, but last summer, I had to do it differently. My fear was that, if I did get on a plane and fly to a fun destination, I would be stricken with the virus, and as a result, I wouldn’t be able to get home. I wasn’t alone. A lot of people felt the same way. We stayed home or went on short trips. And it was downright depressing. Sure, we went on a few trips, but it just wasn’t the same. I felt like I lost a whole year of my life, including a valuable summer.

In September 2020 and November 2020, I’d had enough and got on planes anyway. Then again, in February 2021, I just couldn’t take it anymore, and I took our daughter to New Orleans with friends, where we proceeded to eat our way through the city. We made some great memories, for sure, and we appreciated every minute.

I flew again in early June on a trip to the Bahamas with my family. When we got to the airport in Charlotte to begin our journey, I could tell people were starting to emerge from their cocoons, but nothing could have prepared me for what I encountered when we flew out to California on June 13. We were on a 7:25am flight, so we got to the airport at about 6:00am. I was utterly shocked at how crowded Charlotte-Douglas Airport was on a random Sunday at 6:00 in the morning! Apparently, people have decided to take off again…and I love it! We are getting vaccinated and feeling more free! When we arrived at Los Angeles International Airport for our return flight, it wasn’t as crowded as Charlotte had been, but then, it was 4:30 in the morning. As it turns out, our return flight was full, so I know people are on the move.

If you haven’t traveled yet but plan to, here are some things to consider.

  • Remember your mask! Even though we aren’t having to wear them in most public places now, the Feds still require you to wear them the entire time you are in an airport or on a commercial flight…unless, of course, you are actively eating or drinking…and then, they ask that you just remove the mask briefly and put it back on between bites/sips.
  • If you live in a hub city (Charlotte, Atlanta, New York, Chicago, Miami, Dallas, etc) you might want to consider getting to the airport extra early. You also might want to look into downloading the My TSA app. Using the app, you can check wait times at TSA checkpoints in your airport. It can mean the difference between missing a flight or making it.
  • Take your own pillow/blanket, if needed. Remember those pillows and blankets airlines used to offer? Well, no more… If you want to try to sleep on a plane, bring your own travel pillow and a sweatshirt. Or do what I do: take two sweatshirts. I take them in my carry-on, because I’m the freak who still thinks we need to look presentable when we board a plane, and a sweatshirt is just not something my mother would have approved for air travel. After I’m seated, however, I wear one hoodie and roll up another hoodie into a tube to wrap around my neck, so it will support my neck while I sleep.
  • Food on planes? Almost non-existent. I always fly American Airlines (I love American). Since the whole virus thing started, they’ve served small snacks in first and business class, but no food in coach. Bring your own if you think you’re going to be hungry, but do your fellow passengers a favor…don’t bring hot food. It smells. Your fellow passengers don’t want to smell your stinky sub from the airport or that greasy pizza you picked up in the concourse. Yuck. And while you’re at it, you might even want to purchase some drinks in the airport. I’ve been on a couple of shorter flights that only offered beverages in coach “on request.”
  • Here are some things to consider, even though they have nothing to do with the virus: Please don’t go to the lavatory in bare feet or sock feet on the plane. Yuck. Just yuck. Please don’t put your feet on the armrest of the person in front of you. Please don’t talk loudly on a redeye or early morning flight. Please don’t use nail polish on a flight (some people get headaches from the fumes). DO try to stay relaxed. DO be polite to your fellow passengers and airline employees.

Whatever you do, enjoy your flight. Enjoy the freedom of being able to move about the country again. Hopefully, we will soon feel more free to move about the whole world, but I know lots of people aren’t comfortable with that, because of virus rates in different countries. There are a couple of other countries I want to visit, but I’m holding off. Right now, I’m just grateful I’m able to see new places and meet new people. We made some nice new friends in the Bahamas when we visited, and we got to spend some time with friends from another part of the country when we visited LA. Summer, this year, feels more like summer. And I’m grateful.

by Kelly Mattei

I Can See Clearly Now

***I wrote this in September 2020 but never published it. I was afraid of the backlash, but it makes me a little happier to read it now. It’s a reminder that one reason we are having so much infighting right now is that we have lost our normal “outlets” for stress.***

I can see clearly now the rain is gone. I can see all obstacles in my way. Gone are the dark clouds that had me blind. It’s gonna be a bright, bright, sunshiny day!

-I Can See Clearly Now, Song by Jimmy Cliff

This is how I feel today. I feel like the clouds have been lifted, and I can see the world more clearly than I did before. No, I didn’t have a cataract removed. No, I didn’t get new glasses. I’ve been feelin’ the pandemic blues for quite some time, and it was skewing my view of the world. I think other people are feeling the same thing. I talked to someone today who said he was happy to get to go to a funeral in another city, because it gave him an excuse to get on a plane! I didn’t go to a funeral, but I did get on a plane.

Go ahead. Scold me. Call me selfish. I don’t really care. Yes, I got on a plane, and while some would say it was “unnecessary travel,” I beg to differ. I’m guessing my husband would too, since I came home so much happier. We all make choices. I chose to get on a plane…and go on vacation…during the pandemic. One person on my personal Facebook page said I was “brave” to get on a plane right now. Well, I don’t see it that way. The way I see it…for the past few weeks, people have been brave to approach me, because I’ve been angry. Now, that’s brave. Usually, I’m pretty happy-go-lucky and don’t take myself too seriously, but this whole pandemic thing? Well, it had me downright depressed…and did I mention angry??? You name it, I’ve been angry about it. I knew I needed to get away. I knew what I needed to do to change my mindset, so I did it.

And when I arrived at my hotel, I cried. I promise you, I cried. I was that happy to be there. Make fun. I don’t care. In fact, I told the gentleman at the front desk of the hotel that I could guarantee one thing: no one in that hotel was happier to be there than I was. And I wasn’t kidding. I was on a high for five solid days.

Jennifer met me there. I’ve mentioned her before. Miss Merry Sunshine. Who better to have with you on your vacation during a pandemic than a person who is perpetually happy? She was there for two days, and I was there for five, but we enjoyed the two days we had together. We acted like teenagers…having lunch at a cafe on the beach. When I say it was a cafe on the beach, I mean our toes were in the sand while we ate fish tacos! We took the top off our rented Jeep and drove all through the canyons and took selfies with canyons and selfies with every beautiful vista we could find! We shopped! We laughed. We talked. We ate at a couple of “fancy” restaurants (outdoors, of course)…till we just couldn’t eat more. We drank a lot of champagne. And did I mention we laughed?

After Jennifer left, I dined at a few more “fancy” restaurants…yep, by myself…because I’m cool like that, and because I was just so damn happy to be there, and I was going to take advantage of every moment I had. I ate. I drank. I shopped more. I checked out sights I’d never seen. I met a friend and her new baby for lunch at an outdoor rooftop restaurant. I relished every moment.

When I got home, my husband said he felt like his “old” wife is back. That’s a good thing. That means the “depressed” wife is gone. No joke…staying home all the time was about to make me insane. I was struggling.

I’m putting this out there, because I think we all need to do what we can to become a little happier right now. If you love binge-watching cheesy TV shows, do it. If you like to hike, do it…find somewhere you can hike. If, like me, you need to get on an airplane, well, that’s up to you. I needed to do it. And I can survive on the joy from that trip for a couple of months…till the next time I get on a plane…at Thanksgiving. Thanksgiving travel counts as “necessary” travel, right? To me, it does. And I’m taking my daughter with me too. The hubs doesn’t want to travel, and that’s OK. But when we get home, if the school tells my daughter she has to quarantine for two weeks, because they decided to change the “rules” after telling us they wouldn’t police us outside of school…well, so be it. Damn it. She will just go remote for a couple weeks. And frankly, I won’t give a damn…because we need a Thanksgiving break.

If you see me in the airport around Thanksgiving, that means you’re there too. Give me a wave or a thumbs up, and I can promise I will smile at you, because I’ll just be so damn happy to be traveling again.

As for now, I’m still on a “high” from this last trip. I’m smiling again. I’m laughing. I’m making fun of myself. I’m not taking everyone so seriously. I’m back to my old self. And it feels good.

by Kelly Mattei

A Picture Tells a Story

A picture tells a story.

At the end of every year since I got an Instagram account, I go back through all the photos I posted for that year. Recently I went back through my Instagram photos for 2019, and I truly realized that some of the pictures really tell stories.

My first post for 2019 was a photo at the Charlotte airport…not much of a story except that we were starting vacation…meeting friends from Ohio in LA. But the next picture, a photo of me and my friend from Ohio, Jenn, tells a real story.

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Sure, looking at the photo above, all you see is two friends on a chilly day with the Pacific Ocean in the background. But what I see is love. Having just survived the first anniversary of my mother’s death (she died December 30, 2017), I was still reeling. I was feeling lost. And then we arrived in Los Angeles, and Jenn and her daughter arrived. After telling her what a terrible day that first anniversary on December 30 had been (there were additional factors at play)…and crying…Jenn made me feel better. Jenn, the perpetual ray of sunshine, hugged me, listened to me, and made me feel loved. So every time I come across that one single photo that looks completely nondescript and meaningless to everyone else in the world, I remember how much better she made me feel. I can look at my face in that picture and see the pain melting away. I see the relief in my eyes and in my face. That picture reminds me that good friends are hard to find. And that picture reminds me that when we find good friends like Jenn, we need to keep them.

There are other photos from 2019 that stand out for me. In fact, any photos I post on Instagram, I share for a reason…maybe I think they’re funny or cute…maybe I want to share something cool…or maybe there’s another meaning behind the picture. Of course, when I posted the picture of me and Jenn, I had no idea how powerful the picture was for me. It was only when I was looking through pictures a few months later that I saw it again, and the meaning behind it floored me. Instagram photos certainly tell stories…maybe not to the casual observer, but to the originator of the post. Most of my photos tell stories of family, friendship, and love. And then there are some that tell different stories…like this photo of me and my daughter in front of Mars Cheese Castle in Kenosha, Wisconsin.

The story? In 2015, I took a crazy road trip with my friend, Mary Ann, and our kids. We spent a few nights in Chicago, and while we were there, I had hoped to get the kids up to Wisconsin…just so they could add another state to their list of “states visited.” There was a Six Flags amusement park we could have visited just over the line, but that would have taken too much time, so instead, I suggested Mars Cheese Castle, a giant cheese store shaped like…you guessed it…a castle. We never made it in 2015, and I regretted it. So in 2019, when I was in Chicago with my daughter and one of her friends, we made a quick trip up to Kenosha to visit Mars Cheese Castle. You can see how happy I was!

Those are just a couple of examples of how pictures tell stories, but I can look at every picture on my Instagram account and remember stories and conversations behind them. Right now, though, I keep going back to that picture of me and Jenn. I need to call her and thank her for being a good friend.

 

by Kelly Mattei

Complimentary Letters

How many times have you called a business and complained about something that happened while you were there? How many times have you emailed an online retailer to complain about the quality of a product or the slow shipping time? How many times have you complained about bad food at a restaurant? How many times have you complained about bad service on an airplane? How many times have you complained to an administrator at your child’s school about a teacher, an incident, or just something you felt was substandard?

Now…stop and think about how many times you have written an email or letter to compliment someone for offering outstanding service. How many times have you told the manager of a restaurant that your server did an excellent job? How many times have you told administrators at your child’s school they are doing an outstanding job or that a teacher is making a difference in your child’s education?

It’s easy to get into a habit of complaining. It’s easy to call and say your child is being treated unfairly at school. It’s easy to tell an airline how mad you are that your flight didn’t go as planned. It’s easy to send your food back in a restaurant. Complaining is easy.

Let’s try an experiment for the month of December.

Starting now, let’s make the last month of this year…this decade, even…the most positive month we can make it. Sure bad things are going to happen, but unless they’re really going to affect someone’s life long term, let’s try to see the sunny side of things. Let’s try to give recognition to the people who make a difference in a positive way. I know what you’re thinking…”Who would that be?!?” A lot of people are likely making a positive difference in your life every single day. I believe in writing complimentary letters or emails when someone offers me exemplary service, and I do it regularly. My family makes fun of me, in fact, for always writing complimentary letters, but I always remember that people are quick to tell someone when they’re angry, but not so quick to tell someone when they’re happy.

  • The barista at your local coffee shop who starts making your coffee when she sees you drive up every morning? She’s helping you start your day right…with caffeine…and without having to talk before you’ve had it!
  • The teacher who smiles and waves as you drop off your child at school in the morning? He got up extra early to work carpool duty, and he’s doing it with a smile, so your child will see a smiling face when he arrives.
  • The TSA agent at the airport who is at the end of her shift but still smiles and tells you she likes your shoes? She could just herd you through like cattle, but she makes a conscious choice to be friendly with everyone who goes through security.
  • The food truck employee who helps you pick up all the belongings that fell out of your handbag and onto the sidewalk? He could have looked the other way.
  • The administrator at school who decides to close the school because inclement weather is expected? And maybe the weather never arrives? That administrator was looking out for the welfare of your child and others based on the information he had.
  • The waiter at your favorite restaurant who greets you like an old friend when you arrive? And then brings your favorite drink before you order it? He could act like he has never seen you before and give you standard service, but he chooses to go above and beyond.
  • The employee at the dry cleaner who helps you carry your dry cleaning to you car, because you have twenty items, and they’re heavy? He could have let you struggle with it all.
  • The teacher who stays late at school to help your child who has fallen behind in math? She has kids of her own who will need her help when she finally gets home.
  • The airline reservations agent who works extra hard to find you a seat on a good flight after your flight cancelled? She could have taken one look and decided you would have to leave the next day. Instead, she got creative and found a way to get you home that day.
  • The nurse who is caring for your terminally ill mother, but takes time to check on your emotional well being? She could be uncaring. She could do what’s required of her and nothing more, but she knows it’s hard for you.
  • The airline employee who pushed your grandmother’s wheelchair from the airplane to the curb when she came to visit? And they seemed like old friends by the time they got to the curb? He could have pushed her in silence, but he chose to engage her in conversation instead…and she had a big smile on her face, even though you were a few minutes late picking her up.
  • The grocery store employee who walks you to the item you’re looking for instead of giving vague directions to the aisle? She could have just said “aisle 3” without even making eye contact, but she dropped what she was doing and walked with you to the item.
  • The hotel employee who, upon finding out your child has the flu, sends up a complimentary bowl of chicken soup through room service? And some hot tea for you? He wanted you to be comfortable and went above and beyond to make it happen.
  • The hotel employee who has your favorite bottle of champagne waiting in your room when you arrive? She’s making you feel special.
  • The Walmart greeter who has been greeting you for years with a big smile every single time.

For the month of December, take notice of all the folks who make your day a little brighter…and write those complimentary letters or emails. Talk to their managers. Tell the administrator you think she’s a good leader. And if you’re in a situation that calls for tipping, tip extra to those who make you feel special while telling them you appreciate their kindness and outstanding service. You will likely make their day, and you’ll feel a lot better too!

Maybe a month of positivity will make it a habit! 

by Kelly Mattei

Observations In An Airport

My daughter and I traveled to Los Angeles for a couple of weeks recently, and we had some travel “snafus” on the way home with some flight cancellations. We originally were supposed to fly nonstop from LA to Charlotte. Long story short, we ultimately ended up being booked on a connecting flight through Columbus, Ohio, with a five hour overnight-ish layover in the Columbus airport. We made some new friends, and I made some observations.

I’ve spent lots of time in airports. When I first graduated from college, I was a flight attendant for a while. I worked in the travel industry till I was married in 2000, and we are still pretty regular fliers. We aren’t flying every week, but we fly pretty regularly. This last trip was a new experience for me. First, I always book nonstop flights, so I haven’t had the inconvenience of having to connect in a long time. We are very fortunate that Charlotte is a hub airport for American Airlines. Secondly, I can honestly say I don’t think I’ve ever had to spend five hours in an airport from about midnight to 5am…until last night. And those five hours gave me some time to make some observations.

  • When you’re in a less-than-ideal situation, you bond with others in the same boat. It’s true. Three ladies in the airport with us had been traveling for 36 hours because of cancellations. They didn’t have any food, but I had a bag full of snacks. I offered them a turkey sandwich and some chips, and they were grateful. I was happy I could help. One of them said the turkey sandwich tasted like Thanksgiving! I hope they’ve made it to the Cayman Islands by now.
  • Some folks can sleep anywhere. It was impressive how some of the other people who were waiting could sleep! I didn’t even think about sleep. In fact, I just strolled around the airport taking silly pictures…walking a few miles while I waited. But folks were sleeping with their heads on carry-on luggage. Some slept on the floor, and some slept in chairs. Some were even snoring! They were really asleep.
  • Connecting is a pain in the butt. I’ve known this for years. My husband always gets miffed with me when we discuss retiring and moving. He wants to move to a beach. I want to live in a city that’s a hub airport. Give me Charlotte, Atlanta, or even Houston or Dallas…but please don’t make me live somewhere that requires connecting flights to everywhere.
  • All airports are not created equal. I knew this too, but as we landed in Columbus, I expected to go to our gate and wait out the five hours till our next flight. Nope. After we had been sitting in the gate for about an hour, two security type personnel came over and rudely told us (there were about seven passengers waiting for the next flight), “You have to move outside the security barrier now. Let’s go.” What?!?! Was it really necessary to approach us so rudely? Trust me, our layover wasn’t long enough to get a hotel room, or I’d have gotten us one. We were not happy about having to hang out in the airport, but honestly, I was trying to make the best of it. They were just rude, rude, rude. And one of them, the female, appeared to need a visit to a doctor about an eye infection of some sort…ick. To add insult to injury, there were quite a few vending options inside the security barrier but very few outside the barrier. It seems as though they could have come to us earlier and said, “I’m sorry, but in about 30 minutes, we’re going to need you to move to the lobby area outside security. If you need to get anything from vending, you might want to do it now.” But nope…rude, rude, rude. ***I know several lovely people who live in Columbus…I think most folks there are great!***
  • All vending machines are not created equal. Kudos to Columbus for having a Jeni’s Ice Cream vending machine/kiosk in the terminal. I wish they were in every airport! Heck, I wish they were on every street corner! I would have loved to have gotten some for my daughter and her friend. It looked delicious. Too bad security didn’t give me the option of going to get it before they hustled us out of the terminal area like cattle. Also, on the outside of the machine, it said, “Welcome to Columbus, home of the best ice creams (and the nicest people) in the world!” I guess those security folks didn’t get the “nicest people” memo.
  • The smell of bacon is stronger at 5am when you’re boarding a flight. No joke, just as we started to board, I guess a restaurant opened and put some bacon on to cook. Does anything smell more yummy than bacon in the morning?
  • Little noises are enhanced when you’re in an airport and running on no sleep. Squishing plastic water bottles? Flip flops on sweaty feet? Cracking knuckles? Those noises don’t normally bother me, but in the last five minutes before we boarded the plane, my ears were sensitive to all those little noises that normally go unnoticed. I wanted to snatch water bottles out of people’s hands. I wanted to throw powder at people’s feet to stop the sweaty flip flop sound. And I wanted to pass out gloves to stop the knuckle cracking. Clearly, I was nearing my limit.
  • Attitude is everything…really. I was not thrilled about the cancellations/re-routing situation. I was unhappy. But I didn’t take it out on the American Airlines reservation agent. It wasn’t her fault. I’m sure she was having a terrible day with all the cancellations. And when we landed in Columbus, I decided I wasn’t going to try to sleep. I was going to walk around taking goofy pictures to entertain myself. I wasn’t going to be unhappy. I made that decision. And despite the rude security personnel (bless their hearts!), I was pretty darn happy.
  • Small acts of kindness mean a lot. During our flight from LA to Columbus, I was talking with the flight attendant about our predicament…I was laughing about it. But she felt terrible and made sure the girls had plenty of snacks for our layover. Kudos to her for her kindness.
  • Shiny airport floors would be great for running and sliding. I considered it. I wanted to do it. But would I break a hip? Or an arm? Besides, my daughter would have been horrified. I kept my cool. I didn’t run and slide…but it would have been fun!
  • An alarming number of people walk around barefoot in airports. I have TSA Pre-check. One of the main reasons I wanted pre-check was so I wouldn’t have to remove my shoes at security. It totally grosses me out to walk barefoot where all those other sweaty feet have walked. Yuck. But I noticed quite a few people walking through the airport lobby with no shoes last night. That’s almost as bad as the ones who go to the airport lav with no shoes…ick.

That’s my wisdom from the airport. If you’ve made other observations, I’d love to hear them. And for the record, we love American Airlines. I think they are experiencing some labor issues right now, but I certainly hope it all gets resolved soon…for my sake, but especially for the sake of the airline. Labor disputes can cripple an airline, inconveniencing passengers and employees too. My hope is that everyone involved will realize there is a better way to do things.